Senior Technical Business Analyst

Austroads is seeking a skilled Senior Technical Business analyst to be a key liaison between business stakeholders and technical teams.

Reporting to the Head of Application Delivery the Senior Technical Business Analyst will apply their strong technical knowledge alongside essential project management skills.

Role Responsibilities

• Leading detailed elicitation, documentation, and validation of business and technical requirements, ensuring alignment with project goals and stakeholder expectations.
• Acting as a primary liaison between business units, technical teams, and external service providers to manage requirements, clarify expectations, manage solution delivery, and maintain strong collaborative relationships.
• Partnering with architects, developers, and QA to translate requirements into technical specifications and ensure practical, scalable solutions.
• Analysing current workflows, identify inefficiencies, and recommend process improvements or automation opportunities to enhance business outcomes.
• Extracting and analysing data using SQL or BI tools to support decision-making, requirements validation, and problem-solving.
• Defining project scope, objectives, deliverables, and timelines; developing detailed project plans and coordinate cross-functional teams to ensure on-time delivery.
• Identifying project risks and issues early; work with stakeholders to develop mitigation strategies and escalating appropriately to ensure project success.
• Supporting Agile ceremonies such as backlog grooming, sprint planning, and retrospectives; ensure user stories are well-defined with clear acceptance criteria.
• Facilitating creation of User Acceptance Testing (UAT) plans and test cases, coordinate testing activities, and facilitate defect resolution and sign-off from business users.
• Collaborating on creating training materials, user documentation, and communication plans to ensure smooth adoption of new systems or processes.
• Producing and maintaining comprehensive documentation (BRDs, functional specs, workflows), provide subject matter expertise, and mentor junior BAs to uplift team capability.
• Managing relationships with third-party vendors and contractors, coordinating deliverables and ensuring alignment with project requirements.

About You

• Significant experience in ICT environments, with a strong emphasis on business analysis and managing project delivery.
• Proven ability to lead end-to-end business analysis activities, including requirements gathering, process modelling, solution design, and stakeholder engagement.
• Strong analytical and problem-solving skills, with the ability to work across both high-level business needs and detailed technical requirements.
• Experienced in facilitating workshops, producing functional specifications, and ensuring solutions align with business and technical goals.
• Strong understanding of relational databases, SQL, data analysis, data migration, and change impact assessment.
• Skilled in supporting testing and deployment activities to ensure smooth transitions into operational environments.
• Demonstrated ability to plan and manage projects, including timeline management, deliverables tracking, and coordination with cross-functional teams to ensure successful outcomes.
• Proficient in vendor evaluation, selection, engagement, and ongoing management, ensuring alignment with organisational objectives and compliance with industry best practices.
• Comfortable working across both Agile and Waterfall delivery methods, supporting sprint planning, backlog grooming, and milestone tracking.
• Excellent communication and stakeholder management skills, with a collaborative and proactive approach.
• Experience with Project Management.
• Experience with tools such as Microsoft Project and Jira.
• Relevant qualifications such as CBAP, PMP, PRINCE2, or Scrum Master certification are highly regarded.

For further information or to obtain a copy of the position description please visit our website: https://austroads.gov.au/about-austroads/careers

Employee Benefits

• Austroads has been recognised as a 2025 5-Star Employer of Choice by HRD Magazine, and one of The Australian's Best Places to Work in 2025
• Access to Employee Assistance Program for all employees and their immediate family
• Extra 5 days personal leave per financial year
• Wellbeing allowance of up to $500 per financial year
• Flexible working arrangements and hybrid working from home available
• Additional paid parental leave entitlements
• Further education and professional development subsidisation and leave support.
• Access to further professional development through LinkedIn Learning subscription

About Austroads

Austroads is the collective of the Australian and New Zealand transport agencies representing all levels of government. We provide high-quality, practical and impartial advice, information, tools and services to help our members to deliver efficient, reliable and safe mobility to their customers.

Austroads employs approx. 100 people, with a national office and includes Austroads Enterprise business unit, the National Exchange of Vehicle and Driver Information Service (NEVDIS) based in Sydney, staff based in Brisbane, and Transport Certification Australia (TCA) based in Melbourne.

Austroads takes inclusion and diversity seriously. We embrace difference and diversity of identity, experience and thought, and actively strive for inclusive behaviours across our company and our work.

The successful candidate will be required to undergo a National Police Check.

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