Team Member - Operations, Governance & Support Coordinator

Team Member - Operations, Governance & Support Coordinator

VFS Global is seeking an organised and detail-focused Operations, Governance & Support Coordinator to join our Australia and New Zealand Account Management Team in Canberra.

This role will support day-to-day operational coordination, governance activities, documentation control, reporting and stakeholder follow-up across a large international service delivery network.

The position is well suited to someone with experience in administration, operational coordination, governance, compliance, contract support or program support, particularly within a government, government contractor or regulated environment.

You will play an important role in keeping operational information accurate, current and audit-ready, while helping teams track actions, resolve issues and maintain strong governance practices.

About the role

VFS Global is seeking an organised and detail-focused Operations, Governance & Support Coordinator to join our Australia and New Zealand Account Management Team in Canberra.

This role will support day-to-day operational coordination, governance activities, documentation control, reporting and stakeholder follow-up across a large international service delivery network.

The position is well suited to someone with experience in administration, operational coordination, governance, compliance, contract support or program support, particularly within a government, government contractor or regulated environment.

You will play an important role in keeping operational information accurate, current and audit-ready, while helping teams track actions, resolve issues and maintain strong governance practices.

Key responsibilities

• Maintain operational plans, registers, governance artefacts and controlled documentation.
• Review documents and datasets for accuracy, completeness and consistency.
• Coordinate updates when operational, staffing, facility or process changes occur.
• Support reporting by consolidating information from multiple stakeholders and sources.
• Assist with governance, compliance and contract-related deliverables.
• Track actions, follow up outstanding items and support timely closure.
• Assist with operational incidents, issue tracking and related communications.
• Work with internal teams across operations, legal, finance, HR, technology and support functions.
• Support improvements to administrative workflows, data quality and information management processes.

What we are looking for

• Strong administration, coordination or document control experience.
• Excellent attention to detail and commitment to data accuracy.
• Strong written communication and document preparation skills.
• Ability to manage multiple priorities, meet deadlines and follow up actions.
• Confidence working with Microsoft 365, including Excel, Word, Outlook and Teams.
• A proactive, organised and collaborative working style.
• Ability to work with stakeholders across different teams and locations.

Desirable experience

• Experience in government, government contracting or another regulated environment.
• Governance, compliance, contract administration or program support experience.
• Exposure to SharePoint, Power BI or Microsoft Copilot.
• Incident coordination, operational support or process improvement experience.

Why join VFS Global?

This is an opportunity to build broad experience in operational coordination, governance and service delivery within a global organisation supporting government services.

• Work in a role with exposure to government contract delivery and operational governance.
• Support a geographically diverse service delivery network.
• Develop transferable skills in reporting, stakeholder coordination and documentation management.
• Contribute to process improvement and modern ways of working using Microsoft 365 tools.

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