Lead Product Manager - Core Platform & Services

Lead Product Manager - Core Platform & Services

VicRoads Registration and Licensing Services (RLS) – Melbourne VIC

At VicRoads the work you do has real impact. Our work connects people and communities. We keep Victorians moving safely and smoothly today and help them be ready for tomorrow.

VicRoads empowers our people to learn and grow- focusing on impact and innovation. We reflect the diversity of Victoria and foster clever thinking to keep you and the community moving.

VicRoads is progressing too. In August 2022, we started on a new chapter when the Victorian State Government partnered with Aware Super, Australian Retirement Trust, and Macquarie Asset Management to operate registration and licensing services on its behalf.

We work collaboratively with the Victorian State Government to ensure we fulfill regulatory requirements, deliver State projects and safeguard customer data. The Victorian State Government retains sole responsibility for road access, infrastructure and safety.

• Annual Salary Range: Commensurate with Experience
• Employment Type: Ongoing - Full-Time
• Usual Work Location: QV 180 Lonsdale Street CBD/ Work from home

About the Opportunity

The Lead Product Manager - Core Platform & Services is responsible for shaping and delivering the core platform capabilities that support VicRoads' Custom Plates portfolio. This role owns the evolution of core systems, data, integrations and business capabilities that enable products and services to operate efficiently, scale effectively and deliver exceptional customer experiences.

Working across a complex ecosystem of internal and external stakeholders, the role develops and executes a strategic platform roadmap that supports current business needs while enabling future growth and innovation. The position plays a critical role in modernising foundational capabilities, improving data and system performance, and ensuring the platform can support new products, partnerships and commercial opportunities.

As a senior member of the Product & Experience team, the Lead Product Manager - Platform acts as the strategic owner of key platform capabilities, driving cross-functional collaboration and influencing decisions that enhance customer outcomes, operational efficiency and long-term business value.

Key Responsibilities include:

• Own and maintain the strategic roadmap for platform capabilities supporting the Custom Plates portfolio.
• Manage and optimise core platform capabilities, including pricing, number rights management, plate availability, fulfilment, inventory, registry services, product configuration, and external system integrations.
• Define platform priorities aligned to commercial objectives, customer needs and operational outcomes.
• Act as the Product Owner for core platform capabilities, overseeing enhancements from discovery through to implementation and optimisation.
• Identify opportunities to modernise, simplify and improve systems, processes, integrations and business capabilities.
• Identify and manage dependencies across VicRoads systems, government systems, suppliers and external partners.
• Partner with Technology, Product, Operations, Finance and Government stakeholders to deliver platform outcomes.

About you

You are a strategic and commercially minded product professional who thrives on solving complex business challenges through platform capability development. With experience working across interconnected systems, data, processes and technology, you can see the bigger picture while translating business needs into scalable and sustainable solutions.

You'll thrive in this role if you:

• Have significant experience in product management, platform product management, business systems, or technology-enabled service environments.
• Have successfully developed and delivered product roadmaps for platform, core service, data, or enterprise capabilities.
• Possess strong systems thinking skills and can understand complex business processes, technology ecosystems and integration dependencies.
• Can translate complex business problems into practical, scalable capability solutions.
• Have experience working across multiple interconnected systems and managing cross-functional dependencies.
• Build strong relationships and influence outcomes across technical and non-technical stakeholder groups.
• Enjoy partnering closely with technology teams to deliver capability-driven outcomes and business value.
• Can balance long‑term strategic planning with day‑to‑day delivery and execution.
• Are comfortable operating in complex and evolving environments, managing competing priorities and stakeholder expectations.
• Take ownership of outcomes and continuously seek opportunities to improve systems, processes and customer experiences.
• Experience managing platforms supporting pricing, inventory, product catalogue, marketplace, registry, supply chain or financial capabilities.
• Experience within regulated, government, transport, financial services or other complex operational environments.
• Knowledge of API platforms, integration architecture, master data management or enterprise capability modelling.
• Experience supporting digital transformation, platform modernisation or large‑scale technology initiatives.
• Relevant tertiary qualifications in Business, Commerce, Information Systems, Computer Science, Engineering or a related discipline.
• Product management certifications such as Pragmatic Institute, SAFe Product Management, or equivalent.

Our culture

Innovation powers progress, but it doesn't come without support. To attract, retain, and develop talented people, we reward initiative and ingenuity, foster collaboration, and offer dynamic career development. At VicRoads, we embrace diversity and inclusion and we're proud our workforce reflects the community we work for.

What we offer

• Salary packaging, Fitness Passport & discounts to hundreds of retailers
• Opportunities for professional and personal development
• Flexible working arrangements and family-friendly practices, including 16 weeks paid parental leave

We encourage applications from people of all genders, backgrounds and communities. If you need any adjustments to our recruitment process or the role itself, please let us know when applying.

VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence. Please note that due to legal requirements you must be predominantly located in Australia and for certain roles, predominantly located in Melbourne or Victoria.

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