Talent.com
Randstad
APS3 Participant Support Officer - WindsorRandstad • Windsor, AU
APS3 Participant Support Officer - Windsor

APS3 Participant Support Officer - Windsor

Randstad • Windsor, AU
4 days ago
Job description

APS3 Participant Support Officer - Windsor

  • Contract Length: 12-month assignment with the possibility of extension (31st December 2027)
  • Full-Time Hours: 8:30am to 4:30pm, Monday to Friday; Onsite all 5 days
  • Location: Windsor NSW
  • Australian Citizenship is a mandatory requirement

About the Role:

The APS3 Participant Support Officer is a crucial first point of contact for participants and stakeholders. In this role, you will apply your outstanding customer service skills to provide clear advice and resolve issues in person, over the phone or via email. You will also offer essential operational and administrative support to service delivery staff, ensuring the provision of high-quality services for participants.

Key Duties and Responsibilities:

  • Manage and resolve participant matters by actioning planning tasks as per the legislation.
  • Provide front reception support, including assisting with participant enquiries at self-help kiosks and online support.
  • Resolve participant and stakeholder enquiries, provide information, and make referrals to appropriate government or community services.
  • Manage the team's shared email inbox, appointments, and telephone enquiries.
  • Coordinate appointments, ensuring office facilities are accessible for all.
  • Perform data entry activities and ensure follow-up actions are completed.
  • Receive and record complaints and other feedback in the Business systems.

What We Are Looking For:

  • Communication: Ability to communicate clearly and empathetically with participants, their families, and other stakeholders, both verbally and in writing.
  • Service Excellence: A strong focus on providing high-quality service, understanding participant needs, and guiding them through the process.
  • Organisation: Ability to manage multiple tasks and priorities efficiently, including case management and administrative duties.
  • Problem-Solving: Capability to identify issues and develop practical solutions to assist participants in accessing services and supports.
  • Collaboration: Skill in building rapport with participants and working effectively with colleagues and external stakeholders.
  • Accuracy: Ensuring accuracy in documentation and compliance with policies and procedures.
  • Knowledge: Understanding of the framework, disability services, and the challenges faced by people with disabilities.
  • Adaptability: Flexibility to respond to changing circumstances and participant needs.

#J-18808-Ljbffr

Create a job alert for this search

APS3 Participant Support Officer - Windsor • Windsor, AU

Similar jobs

Educational Leader - Windsor

YMCA BrisbaneWindsor, QLD, AU

The Y Queensland stand together with all people regardless of age, gender, ethnicity or belief.We’re on the lookout for an enthusiastic Educational Leader to join our YMCA Windsor Outside School Ho... Show more

In Store Team Member - WINDSOR QLD

Domino'sWindsor, QLD, AU

If you're craving to be part of the most cutting-edge pizza squad in Australia and New Zealand, you're in the perfect spot! Whether you're after a chill gig for some extra cash or looking to kickst... Show more

Disability Support Worker - Ashgrove

CPLBrisbane, QLD, AU

Pay based on experience up to $47 per hour!.Casual & part-time opportunities available!.Help us to make a difference in people’s lives every day!.We’re looking for Support Workers in Ashgrove a... Show more

Resident Safety & Security Support Officer (Overnight) - Brisbane

Constant SecurityBrisbane City, Queensland, Australia

Student Accommodation sites | Overnight Shifts | Purpose-Driven Role.This role reflects a modern, people-first approach to safety - prioritising wellbeing, respect, and community support alongside ... Show more

Disability Support Worker - Caboolture

CPLBrisbane, QLD, AU

Pay based on experience up to $47 per hour!.Casual & part-time opportunities available!.Help us to make a difference in people’s lives every day!.We’re looking for casual and permanent part-tim... Show more

Disability Support Worker - Moorooka

CPLBrisbane, QLD, AU

Pay based on experience up to $47 per hour!.Casual & part-time opportunities available!.Help us to make a difference in people’s lives every day!.We’re looking for casual and permanent part-tim... Show more

Speech Pathologist - HealthcareLink Support

HealthcareLink SupportKallangur, QLD, AU

Paediatric Speech Pathologist - Clinic based.Competitive Salary Offer + CPD Allowance + Benefits.Our client is a company that provides therapy services for children with autism, ADHD, and trauma.Th... Show more

Behaviour Support Practitioner

Hey Hello RecruitmentBrisbane, QLD, Australia
Remote
Quick Apply

Reporting to the Managing Director, the Behaviour Support Practitioner (BSP) is required to evaluate, develop and deliver evidence-based support plans within a complex support space.The BSP will en... Show more

Product Support Representative – Brisbane, QLD

CJD EquipmentBrisbane, QLD, AU

Product Support Representative – Brisbane, QLD.Ready for a New Challenge? Stay Close to What You Love.Looking for a new way to stay connected to the gear, the people, and the industry you know so w... Show more

Expression of Interest - Individual Support Trainee (Aged Care) - QLD-wide (Multiple Locations) @

ATW GroupBrisbane, QLD, AU

Kickstart Your Career in Aged Care with Bupa –  Opportunity for First Nations Traineeships.ATW is on the lookout for passionate and community-minded First Nations individuals ready to step into a m... Show more

Support Carer - Newly by HealthcareLink Support

Newly by HealthcareLink SupportWest End, QLD, AU

We are seeking a calm, capable and reliable live-in support carer to assist an older adult living independently at home with Parkinsons Disease.This is a non-medical, supportive role focused on mai... Show more

Support Practitioner - Mackay

Churches of ChristBrisbane, QLD, AU

Support Practitioner - Mackay Brisbane QLD, Australia ... Show more

Disability Support Worker - North Brisbane

CPLBrisbane, QLD, AU

Pay based on experience up to $47 per hour!.Casual & part-time opportunities available!.Help us to make a difference in people’s lives every day!.We’re looking for casual and permanent part-tim... Show more

Positive Behaviour Support Practitioner

Connect2CareBrisbane, QLD, AU

This role is for existing Core, Proficient, Advanced or Specialist Level Registered Practitioners in Brisbane - Full-time preferred but open to Part-time ***.Connect2Care is expanding into a new se... Show more

Assistant Manager - Aspley

OportoAspley, QLD, AU

Casual / Part-Time / Full-Time.Oporto started in 1986 with one restaurant in Bondi.Since then we have grown to over 180 restaurants across Australia and internationally.We are passionate about our ... Show more

NDIS DISABILITY SUPPORT WORKERS - CABOOLTURE - CASUAL

Healthcare AustraliaBrisbane, QLD, AU

At Healthcare Australia, we combine care, agility and scale to deliver transformative healthcare solutions.We provide support where it matters most, building a foundation where care begins.Join Our... Show more