Location : Wollongong , Melbourne
We are looking for someone with RG 146 and a deep understanding of the superannuation administration processes, and related obligations. This role is responsible for managing superannuation administration incidents and complaints.
Working with internal and external stakeholders to record, report, contain, remediate, and review incidents and complaints across a variety of clients, in line with applicable laws, contractual obligations, and service level agreements
Conduct incident and complaint impact assessments, root cause analysis, and document proposed incident remediation plans for internal and external approval
Work with internal teams to implement required remediation activities
Conduct and document Post Incident Reviews, and implement prevention steps to reduce the likelihood of recurrence
Work with internal and external stakeholders to identify, develop and implement processes and control uplift opportunities
Document complaint key learnings
Ensure internal and external incidents and complaints reporting are maintained
Attend Client Incident and Breach meetings as required
Identify and report systemic incidents and complaints
We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences.
We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet.
For more information on our commitment to Corporate Social Responsibility (CSR) please https://www.apexgroup.com/corporate-social-responsibility/
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Senior Incidents and Complaints Analyst • Wollongong, AU
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