Hourly Rate $37 per hour, casual e ngagement with work offered on an ad hoc, as-needed basis \n
Work in a modern office building in Melbourne's CBD on Franklin Street, within walking distance of the Queen Victoria Market and close to public transport
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Our values: Passion | Impact | Inclusion | Integrity | Courage | Imagination
About RMIT University Pathways (RMIT UP) \n
RMIT UP, owned by RMIT University, provides education solutions for students, academics, and professionals in Australia and globally.
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Our mission is to offer transformative learning experiences and pathways that open global opportunities, guided by RMIT's values of inclusion, imagination, integrity, courage, passion, and impact. We place student and customer experience at the forefront of everything we do.
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Our key programs include Foundation Studies, English Language Pathways (ELP) , language testing, and Informit , a leading research database focused on Australasian content.
About the role \n
As a Casual Student Services Assistant, you'll be an important first point of contact for students, staff and visitors at RMIT University Pathways (RMIT UP). You'll provide friendly, professional and responsive customer service across our front-of-house operations.
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You’ll respond to student enquiries in person, by phone, email and through our Student Management Platform, providing accurate information and connecting students with the right services and support when needed. You'll also assist students with routine forms, appointments and navigating relevant systems and resources.
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When things are quieter at reception, you'll support the Student Services team with routine administration, data entry and maintaining accurate student records. You'll work closely with colleagues across Student Services to help create a welcoming, inclusive and positive experience for our students.
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This is a casual opportunity that would suit someone who enjoys working with people, is organised and reliable, and can adapt to the changing needs of a busy student-facing environment.
About You \n
What we offer you \n
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Pre-employment Checks: Appointment is subject to a successful Working with Children Check and National Police Check.
Our Commitment to Inclusion \n
At RMIT UP, we foster a culture of safety, wellbeing, and inclusion, ensuring everyone feels valued and respected. We embrace diversity and treat all individuals with fairness, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic backgroun
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Casual Student Services Assistant • Melbourne, VIC, AU
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