Duty Manager MSAC

About the role

We are looking for an experienced Full Time professional Duty Manager to ensure the safe, efficient and effective operation of Melbourne Sports and Aquatic centre (MSAC) (and Lakeside Stadium as required). The Duty Manager oversees all operational safety and emergency management during operating hours, ensuring the safety of patrons and staff, spectators, officials, athletes, contractors and visitors alike. They serve as the primary escalation point for incidents, issues, and emergencies, working closely with venue management to address and resolve unplanned events.

The Duty Manager team collectively manages the operational roster across venues, oversees the incident database, coordinates incident reviews, maintains safety records, manages security and access control, and supports the Venues teams.

As a Duty Manager your primary responsibilities will include

• Overseeing the day-to-day safety and security of venue staff, patrons, and facilities
• Representing SSCT professionally in all interactions with stakeholders
• Identifying, reporting and mitigating potential risks associated with venue activities
• Providing leadership and guidance to staff
• Monitoring activities using Access Monitoring & CCTV systems
• Ensuring the facility is safe prior to opening and respond to incidents promptly
• Applying first aid and managing emergency situations
• Troubleshoot and managing issues onsite
• Overseeing contractor inductions and management
• Leading and participating in simulated emergency evacuations
• Conducting visual inspections and daily audits of the facility
• Liaising with venue hirers during larger events
• Assisting in the management of spectators at major events
• Reporting violations of rules and safe practices
• Contributing to the preparation of annual operational budgets
• Assisting Operations Managers with project implementation

Required skills and Qualifications

• Current Pool Lifeguard and First Aid certificates including CPR and Advanced Resuscitation, and First Aid management of Asthma and Anaphylaxis
• Current Working with Children Check
• Responsible Service of Alcohol
• Aquatic Technical Operator
• Experience managing staff, contractors, and stakeholders in a sporting venue environment
• Demonstrated experience in a management or supervisory role in large facilities
• Experience in WH&S policies, risk, and emergency managementUnderstanding of quality standards in venue presentation and operations
• Evidence of strong stakeholder relationship management and conflict resolution skills
• Knowledge of the Sport and Recreation industry
• Problem-solving and continuous improvement mindset
• Ability to control risk at events and enforce crowd control practices
• Maintain required qualifications and participate in training sessions
• Proficient in Microsoft Office

If you have the interest, drive and energy to take on this exciting role in great venues, we want to hear from you.

Why is this a great place to work?

You will love working at the State Sport Centres. Here’s just a few reasons why:

Our Patrons and Teams

• You’ll be surrounded by elite athletes daily and supporting a wide range of elite sports and world-class events, as well as community sport and recreation
• You’ll be challenged daily and can develop yourself as a person as well as gaining valuable career skills
• You’ll be part of a dynamic and supportive team of people who are great to work with

Our Venues

• Free parking
• MSAC Gym and Performance Membership including family and friends’ discounts
• Discount at SSCT food & beverage and retail outlets
• Complimentary court hire for casual bookings across SSCT venues

Our Workplace

• Training and professional development
• Flexible working arrangements
• Employee Assistance Program providing free confidential support for your mental health
• Inclusive environment recognising our diverse workforce and community
• Employee recognition through our Values in Action program

Join us in our mission to help people to be excited about sport, engage in healthy activity and feel inspired to be their best.

SSCT values diversity, is an equal opportunity employer, and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and from people with disabilities.

The State Sport Centres Trust (SSCT) is committed to the safety and wellbeing of children of young people. We seek to prevent harm of any kind impacting children and young people and have a zero tolerance for racism, child abuse, discrimination and inequality. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are visitors to our venues and facilities. Successful applicants will be required to provide a current Working with Children Check before being able to commence employment.

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