Reporting to the National Service Manager, you will coordinate two closely connected areas of our operation: the sourcing, importation and distribution of spare parts from suppliers throughout Asia and Europe, and the administration and coordination of our service, preventative maintenance and technical support activities. This is a senior, hands-on coordination role requiring excellent organisation, commercial awareness and customer service skills. You will be the central link between our customers, service technicians, international suppliers, freight providers and internal team.
Receive, interpret and respond to customer spare parts enquiries
Identify the correct parts from manuals, drawings, photographs and supplier information
Prepare quotations and process customer orders accurately
Source and purchase spare parts from suppliers throughout Asia and Europe
Coordinate international freight, customs documentation and delivery requirements
Monitor outstanding orders and proactively keep customers informed
Work with stores for the receipt, storage, picking, packing and despatch of parts
Manage inventory levels and maintain accurate parts and pricing records
Coordinate customer service calls, breakdown support and planned maintenance visits
Schedule our service technicians efficiently across multiple locations
Substantial experience in a spare parts, service coordination or after-sales support role
Experience working with industrial machinery, capital equipment, manufacturing, automotive, transport, agricultural equipment or a similar technical industry
Demonstrated experience sourcing and importing parts from international suppliers
A sound understanding of international freight, customs processes and import documentation
Experience coordinating field-service technicians and preventative maintenance activities
Strong commercial skills, including quotations, purchase orders, sales orders and invoicing
Excellent written and verbal communication skills
The ability to manage competing priorities without losing attention to detail
Strong computer skills and confidence learning business management and service systems
A genuine commitment to providing exceptional customer support
Emrich Packaging Machinery supplies and supports an extensive range of packaging machinery throughout Australia, New Zealand and Oceania. For more than 40 years, our customers have relied on us not only for quality machinery, but also for responsive spare parts, technical service and ongoing maintenance support.
For packaging equipment that’s efficient, reliable, safe, easy-to-use, and of great value, Emrich is the standout choice. With forty years of specialist experience in advising in and supplying high-performance packaging machines throughout Australasia, we have the knowledge and capability to deliver an ideal solution for you. Combined with our responsive and fast service provided by our nationwide team of highly skilled engineers, we’re the team you can rely on.
What can I earn as a Service Coordinator
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Senior Spare Parts & Service Coordinator • Melbourne, AU
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