Pricing Specialist

Job Summary:

JOB DESCRIPTION – Pricing Specialist

Location: Melbourne, Australia

Division: Ticketmaster Australia & New Zealand, TM Music

Line Manager: Pricing & Revenue Manager

Contract Terms: Permanent, 38 hours per week

THE TEAM

Ticketmaster Music is a passionate team dedicated to supporting the needs of the world’s biggest touring artists (and their promoters, agents, and managers). Tasked with building Ticketmaster’s relationships with the Artist community, this entails being on the pulse of where the business is moving through discussion with major industry players, informing the Artist community of the latest developments within Ticketmaster, assisting with the operations of events, acting as a resource to help maximize ticket sales and awareness, driving incremental revenue throughout the tour cycle, and understanding Artist needs and how Ticketmaster can serve them with new Products and Services.

The Global Pricing team is an exciting and burgeoning department within Ticketmaster Music and is focused on generating incremental revenue for event organizers and ensuring we sell the right ticket, to the right fan, at the right price.

THE JOB

This role is responsible for managing a portfolio of events across Australia and New Zealand, and delivering effective pricing strategies that maximise revenue opportunities and support client objectives. You will develop strong knowledge of Ticketmaster platforms, pricing tools and end-to-end pricing workflows, while building expertise in pricing principles, revenue management and industry best practices. Through ongoing analysis of sales trends and event performance, you will proactively implement pricing changes, provide actionable insights, and present commercially informed recommendations to clients. This position requires client-facing interaction to build client relationships, across Music, Sports, and Theatre. You will also collaborate with global teams, and support internal Ticketmaster teams through your pricing expertise.

WHAT YOU WILL BE DOING

• Build expertise in pricing principles, revenue management strategies, and industry best practices.
• Develop a strong understanding of the full pricing workflow, including initial event set up process, to support the effective delivery of pricing strategies.
• Manage a portfolio of events and implement pricing changes through various internal tools
• Identify trends in sales, and be proactive in making pricing adjustments
• Present pricing recommendations and performance insights to clients, providing guidance to maximise revenue opportunities throughout the event lifecycle.
• Provide analysis and actionable insights into sales trends and performance and make recommendations on future sales direction
• Find opportunities for case studies to drive revenue and sales goals
• Prepare monthly revenue insights and performance analysis for the wider business.
• Build strong relationships with clients, developing a clear understanding of their objectives and providing responsive, commercially informed pricing support.
• Provide dedicated service to clients, including venues, promoters, sporting clubs and producers, to deliver a positive client experience.
• Provide pricing expertise and support to internal Ticketmaster teams such as Support and Operations, Marketing, Fan Support and Client Partnerships.
• Collaborate with global counterparts through regular cross-market discussions to share best practices, align pricing strategies, and exchange insights on projects, pipelines, and performance.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Strong analytical background with creative thinking and problem-solving skills
• Meticulous attention to detail and exceptional organisational skills
• 3-5 years work experience
• Ticketing experience preferred
• Strong communication skills, both verbal and written
• Proficiency in Excel, Word, Powerpoint and Outlook
• Must be able to think through, evaluate and solve problems logically and efficiently
• Demonstrate capacity to work effectively on an individual basis and within a team framework
• Ability to handle multiple projects, meet deadlines and achieve objectives
• Strong research and troubleshooting skills
• Knowledge of the Ticketmaster Host system and event build process a plus

YOU (BEHAVIOURAL SKILLS)

• Exhibiting characteristics of integrity, honesty, discretion, loyalty and kindness to peers
• Good interpersonal skills, and ability to work effectively with a range of people and personalities
• Ability to build relationships and work collaboratively to drive results
• Must conduct all matters and communications in a professional and courteous manner as a representative of the company
  

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability

- We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork

- We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity

- We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging

- We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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