Sales and Retention Manager

At Police Health, our purpose is to be a trusted partner in providing peace of mind and support for the health and wellbeing of our members. We are a not-for-profit, member focused, national health fund based in SA with our office located in the Adelaide CBD. Founded in 1935, we have a long history of providing high quality and great value private health insurance exclusively, for our Police communities and their families.

Our people are central to everything we do. We foster a positive, flexible and inclusive workplace where collaboration, growth and wellbeing are genuinely supported. We value integrity, courage, curiosity and care, and we’re proud of a culture where people look out for one another and enjoy what they do.

The Role

We're looking for an experienced Sales and Retention Manager who can drive membership growth, lead a high-performing team and use insights to deliver strong outcomes for both our members and the organisation.

Reporting to the Chief Operating Officer, this role will lead the Sales & Retention team and play a key role in delivering Police Health’s growth strategy. You will be responsible for developing and executing initiatives that attract new members, strengthen member loyalty, and enhance the overall member experience, while ensuring strong governance and compliance practices.

Key Responsibilities

Develop and deliver sales and retention strategies that drive sustainable membership growth.

Optimise sales channels, partnerships and member engagement activities to attract and retain members.

Monitor performance, analyse data and provide insights to support decision-making and continuous improvement.

Lead and develop the Sales & Retention team to achieve growth and retention outcomes.

Build strong relationships with internal and external stakeholders and provide reporting and recommendations to senior leaders.

Ensure all activities comply with regulatory requirements, governance frameworks and organisational policies.

About You

You’re an experienced people leader with a strong track record of driving growth, improving retention outcomes, and leading teams to achieve meaningful results. You combine strategic thinking with a hands‑on approach and enjoy using data, insights and collaboration to deliver commercial and member‑focused outcomes.

You’ll bring:

Tertiary qualifications in Business, Management or a related discipline, or equivalent experience.

Experience leading sales and/or retention functions in a member, customer or service‑based organisation.

Proven ability to deliver growth, engagement and retention outcomes.

Strong leadership skills with experience developing high‑performing teams.

Excellent stakeholder management, communication and relationship‑building skills.

Strong analytical and problem‑solving skills, with the ability to use data to inform decisions.

A collaborative, adaptable and results‑focused approach.

Experience within private health insurance, financial services, membership organisations or other regulated environments.

Appointment to this role is subject to the successful completion of a National Police Check on commencement and every three years thereafter, as well as confirmation of Australian work rights.

Why Join Us?

You’ll be part of a purpose‑driven, not‑for‑profit organisation where the work you do genuinely makes a difference to members’ health and wellbeing. We offer a supportive and values‑led workplace where collaboration, care and integrity are genuinely lived every day.

The Benefits

Our people value work‑life balance and we can not only enable hybrid working once you’re settled into your role, but also offer a monthly day off arrangement.

In addition to competitive remuneration, we offer benefits such as an attractive Police Health Ltd health insurance subsidy, subsided uniform, superannuation salary sacrificing, motor vehicle leasing and varied yearly health & wellbeing initiatives.

From a validated private health insurance provider in Australia

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