Residential Manager - Corowa | Karinya House

Southern Cross Care NSW & ACT – Corowa NSW

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

Southern Cross Benefits!

• Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
• Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
• Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
• Discounted private health insurance
• Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
• Ongoing Training and Development
• Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
• Referral Bonus Program

Ready to Lead with Heart? Join Us as Our Next Residential Manager and Make a Meaningful Difference Every Day

Join our Karinya team as a Residential Manager and empower a passionate workforce to deliver exceptional, person-centred care. This is the perfect opportunity for an experienced leader looking for their next challenge and eager to create meaningful impact every day.

The Role - Full-time / 76 hours per fortnight - Monday to Friday

Resident Care & Experience

• Oversee the delivery of personal and clinical care aligned with individual resident needs
• Ensure care plans are up to date, regularly reviewed, and person-centred
• Promote a supportive, respectful environment where residents maintain autonomy
• Oversee lifestyle, nutrition, and wellbeing programs to enrich daily living
• Liaise with residents' families, doctors, hospitals, and specialist services
• Where required, you may be required to undertake registered nurse duties in the absence of registered nurse coverage at the Home (RN RM only).
• Support decision-making in complex care or compliance matters escalated from daily or weekly reviews
• Oversee the implementation of the daily clinical operating rhythm led by the Deputy Residential Manager.
• Lead the day-to-day operations of the facility to ensure smooth, compliant service delivery
• Prepare, manage, and monitor budgets to ensure financial targets are met
• Maintain accurate and compliant records for funding, subsidies, and audits
• Manage rosters, payroll inputs, and resource allocations to ensure cost efficiency
• Hold overall accountability for audit performance, PCI review accuracy, and Clinical Indicator reporting at site level
• Lead a multidisciplinary team to deliver safe, compassionate care
• Recruit, induct, and support team members to succeed in their roles
• Promote a positive and professional culture aligned to SCC HEART values
• Conduct performance planning, coaching, and support performance improvement
• Manage underperformance early, and ensure all members of the team understand their roles and responsibilities
• Guide and support the Deputy Residential Manager to lead day-to-day workforce practice improvements.
• Ensure leadership coverage, clinical delegation structures, and role clarity is maintained across shifts and weekends.
• Ensure compliance with aged care accreditation standards and SCC policies
• Lead or support audits, incident reviews, and continuous improvement initiatives
• Foster a proactive safety culture with WHS compliance and risk mitigation plans
• Lead planning and review cycles to uplift standards of care and service delivery
• Monitor clinical indicators and implement corrective actions as required
• Lead investigation and management of complex people matters with the support of the People and Culture Business Partner

Stakeholder Relationships & Communication

• Build strong relationships with residents and their families to foster trust and satisfaction
• Communicate regular ly and professionally with internal teams and external stakeholders
• Represent the facility at community forums and regulatory visit

Health, Safety and Wellbeing

• Champion a safe working environment by monitoring and modelling safe practices.
• Ensure WHS compliance and participate in incident reviews.
• Oversee emergency procedures and fire safety education.
• Consult with employees on changes affecting their safety and wellbeing.

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