Business Support Officer

We currently have a full-time permanent position available for a Business Support Officer at our Echuca Dealership which services, repairs and maintains a large range of industry leading John Deere equipment.

The Role

You will be responsible for performing a range of tasks including, but not limited to:

• Provide high-quality administrative and operational support to various departments within the Branch.
• Greet and engage with customers calling or attending the site, ensuring they experience a positive customer experience which reflects on the Company and Brands.
• Manage internal workflows, data entry and preparation of various reports.
• Manage correspondence including emails, letters and other communications.
• Maintain accurate records of sales, invoicing and customer interactions and archiving of documents and files.
• Assist managers with Branch recruitment ensuring the applicable systems are accurate and up to date.
• Assist with the Branch financials and cashflow within the delegation thresholds.
• Proactively and effectively manage creditors and debtors.
• Serve as a point of contact for customer enquiries, addressing feedback and or concerns.
• Assist with customer accounts management including making contact with internal stakeholders, external suppliers and overdue account holders.

To be successful you will need:

• Highly desirable to have at least 2 years’ experience in a senior administrative, financial or business support role, preferably within the automotive or agricultural industry.
• Excellent communication and interpersonal skills are essential.
• Strong organisational and multitasking abilities.
• High attention to detail and accuracy.
• Strong financial management and acumen.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Customer-focused with a problem-solving attitude.
• Provide timely and effective business solutions and support to a dynamic and broad-spectrum team.
• Willingly partner with the team, creating positive relationships and culture to improve business outcomes and performance.
• Ability to handle sensitive information with confidentiality.
• Adaptable and flexible in a fast-paced environment.

Preferred

• Certificate IV in Business Administration or a related field is preferred.

What we'll provide you

• Above award pay rates
• Salary Packaging
• Ongoing training and support
• Uniform and Personal Protective Equipment
• Multi-site organisation with room to move or transfer
• Friendly welcoming team environment
• Company health and wellbeing program
• Employee Assistance Program

Position Description - Business Support Officer

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