QVB - Flagship Assistant Manager

Job Description

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Diversity matters

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We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

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We see you, we celebrate you, we want you!

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\n Who we are
\n You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.
The role
As a Trainee Manager, your main focus will be assisting in delivering exceptional customer service and creating memorable experiences. You will work collaboratively with the store manager to cultivate a team that shares a passion for making every customer interaction a delightful experience. Contributing to a positive environment where each visit goes beyond a transaction is key.

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Your role also involves supporting the store manager in building connections within the local community, with other businesses, and charity organizations. Your commitment to outstanding customer service will contribute to the overall growth of the business, and we are here to support you in achieving this goal.

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As a trainee manager, you will work with the store manager to assess progress towards objectives and help shape the team structure for optimal performance. Recruitment and upskilling of team members will be part of your responsibility, aligning roles and staff to meet the store's needs.

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\n Our business is driven by people, and we encourage you to enjoy your work, embrace challenges, and see your role as a starting point for building a career. Our flexible, supportive, and authentic working culture values your innovative spirit. We welcome your efforts to push boundaries, explore new approaches, and continually enhance the customer experience, offering our full support along the way.
\n This role is a Sunday-Thursday contract, with one late night a week.

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\n Key Responsibilities \n
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• Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team.
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• Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
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• Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
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• Delegating to your management team in order to achieve the needs of the customer and the store.
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• Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
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• Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
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• Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
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• Develop relationships within your local community to enhance your customer's experience when they come into your store.
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• Actively engage in personal development by utilising training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business.
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• Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day
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• With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.
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\n Skills and Experience \n
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Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers' day.

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Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team. A Trainee Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.

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Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your goals, and maintaining a positive and supportive work environment, through the development of your team.

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Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you.

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\n Benefits \n
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• 50% discount on Lush products
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• Profit-based bonus
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• Paid day off for your birthday
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• Employee assistance programme
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• A progressive work environment that celebrates diversity
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