Eastside Plumbing and Gasfitting Pty Ltd – Croydon South VIC
Scheduling & Customer Service Coordinator – Eastside Plumbing & Gasfitting (Croydon South)
Looking for someone who thrives in a fast-paced environment, loves being organised, and can keep a team running like a well-oiled machine.
At Eastside Plumbing & Gasfitting, we’re not your average plumbing company—we run a tight ship, work with some of Melbourne’s biggest buildings, and pride ourselves on delivering high-level service every single day.
We’re on the hunt for a Scheduling & Customer Service Coordinator to take control of and support our day-to-day operations and keep our field team moving efficiently.
The Role
Reporting to our Operations Manager, you’ll be central to keeping things running smoothly—coordinating jobs, managing schedules, and making sure nothing gets missed. You'll be joining our office, which is made up of a team of administration professionals who work closely together to support the business.
Your day will include:
Managing incoming calls and booking jobs
Scheduling plumbers efficiently across multiple sites
Coordinating urgent/emergency works
Managing and prioritising inbox and work orders
Following up missed calls and enquiries within required timeframes
Liaising with clients, building managers, and internal staff
Assisting with timesheet tracking and job allocation
Keeping systems organised and up to date
What We’re Looking For
Reliable, with a strong sense of ownership and accountability
Highly organised with strong attention to detail
Able to handle pressure and think on your feet
Confident communicator (phone + email)
Experience in scheduling, coordination, or admin (trade industry highly regarded)
Ability to prioritise and multitask efficiently
Positive attitude and team player
Experience in Simpro job management system highly regarded
What We Offer
Competitive salary (based on experience)
Supportive team environment
Structured systems and clear processes
Opportunity to grow within a fast-growing company
Work with a team that actually backs each other
Location
Croydon South, VIC
Why Join Eastside?
We’re building something big—and we want the right people on the journey with us.
If you're someone who's reliable, likes being in control, staying organised, and making things happen, this role is for you.
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