Business Improvement Manager

Job Description

Business Improvement Manager – Train Services

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V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport – connecting them to jobs, education, family and friends, services, tourism and trade.

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V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.

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About the role

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This is a unique opportunity to help shape the future of Train Services at V/Line.

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Reporting to the Director Train Services, the Business Improvement Manager will play a key role in shaping and delivering the Train Services modernisation strategy. Working closely with operational leaders, you will lead business improvement initiatives that enhance performance, strengthen compliance, support workforce capability, and drive sustainable change across the function.

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The role will drive organisational change, embed a culture of continuous improvement, and support the delivery of strategic operational and safety priorities across Train Services.

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Key accountabilities include:

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• Lead strategic business improvement and transformation initiatives across Train Services.
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• Partner with operational leaders to identify and deliver efficiency, risk, compliance and performance improvements.
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• Develop business cases, business plans and performance reporting to support informed decision-making and strategic outcomes.
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• Lead the review and enhancement of policies, procedures and operational practices to ensure they remain effective, compliant and fit for purpose.
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• Manage stakeholder engagement and communication across a range of internal and external stakeholders.
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• Lead and support a small team responsible for delivering business improvement and safety initiatives.
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Location & Travel Considerations

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This role is based at Southern Cross Station, Melbourne. Occasional travel may be required to support engagement with operational teams across the V/Line network.

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About you

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You are a strategic and collaborative leader who enjoys solving complex problems and delivering meaningful organisational change. You can bring people together around a shared vision and are confident influencing outcomes in large, operationally focused environments.

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Our ideal candidate will demonstrate:

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• Experience leading large-scale business improvement, transformation or change programs in complex organisations.
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• Strong stakeholder management skills, with the ability to build trusted relationships and influence at all levels.
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• Proven ability to analyse data, identify opportunities and implement practical solutions that improve organisational performance.
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• Experience developing business cases, strategic initiatives and performance improvement programs.
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• Strong leadership capability, including experience coaching, supporting and developing teams.
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• Tertiary qualifications in Business, Management or a related discipline, or equivalent professional experience.
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If your skills or experience don't exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development.

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Why V/Line

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In addition to free myki travel, we offer:

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• Community impact – Make a genuine difference. Work in a role that connects Victorians, every day.
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• Huge potential – We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
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• Dynamic environment – V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
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• Collaborative team – You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
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• Flexible working – We support flexible working. Work in a way that supports you to thrive in your role.
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We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at TalentSupport@vline.com.au or 1800 800 007 for confidential support.

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As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work 180 as a great place for women to work, second year in a row.

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V/Line are proud to be a part of the Department of Transport & Planning's Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 2023-2028. We take this opportunity to welcome and encourage applications from First Peoples.

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At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safe working standards. V/Line is also a proud Child Safe employer.

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The selection process may include aptitude assessments and a behavioural interview.