EMRG Imaging is an innovative Melbourne-based Radiology company that specialises in mobile imaging. At EMRG Imaging we are patient focused; we value our staff and their daily contribution to their patients’ lives. We are compassionate, and we care to provide an efficient radiology service.
Our close-knit and innovative team is looking for a Receptionist to support our clinical team of mobile radiographers and sonographers on the road. This role is ideal for an individual who has experience in medical imaging or general medicine practice.
As the first point of contact, you will play a vital role in delivering an exceptional customer experience for all referrers, patients, aged cares and you will work closely with healthcare professionals to deliver patient care and diagnostic imaging support.
Greeting and welcoming all calls in a friendly and professional manner
Communicating appointment information to patients clearly and professionally
Managing and scheduling imaging requests for radiographers and sonographers
Providing administrative support, including scheduling appointments, taking messages, and data entry
Liaising with referring doctors, aged cares, nurses and hospital staff
Processing patient information and updating details accurately
Issuing text messages, emails and documents upon request
Managing incoming requests and following up with patients
Other administrative tasks including mail and other ad-hoc tasks as required
Ensuring every person receives exceptional customer service
Previous experience as a receptionist or in an administrative and customer service-oriented role
Excellent communication and interpersonal skills with the ability to engage with a diverse range of stakeholders
Strong organisational and multi-tasking abilities with a keen eye for detail
Excellent proficiency in using standard office software such as Microsoft Office suite and Microsoft Teams
Knowledge of Medical software is highly regarded
A friendly, professional, and customer-focused attitude
Previous Radiology Experience is highly regarded
Full training with our Senior Management
Ongoing training and professional development opportunities
Opportunity to upskill with further education and support career development
Working in a supportive, friendly and collaborative team
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Radiology Receptionist • Melbourne, AU
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