General Manager

FrontLine is a Defence Force Veteran-owned integrated services provider delivering professional support across Government, Commercial, and Strata sectors. We provide essential Mowing & Gardening, Cleaning & Hygiene, and Trades & Maintenance services throughout Australia.

With operations in every major city and growing regional coverage, FrontLine is becoming Australia's largest and most experienced home, facility, and property services organisation, built on integrity, reliability, and service excellence.

We proudly support employment and training pathways for Defence Force and Emergency Services Veterans, developing careers in leadership, operations, horticulture, cleaning, safety, security, and management across the FrontLine network.

About the role

FrontLine is seeking an experienced and motivated General Manager to lead one of our core business units through its next stage of growth.

This role is accountable for expanding and strengthening operations, overseeing multiple Groups, Sections and Teams, and ensuring high-quality delivery across a large on-site workforce.

Working closely with the CEO and other General Managers, you will drive operational excellence, customer satisfaction, and sustainable financial performance. It's a hands-on, people-focused leadership role suited to an energetic and commercially minded professional who thrives on growth, structure and results.

Key Responsibilities

• Lead and grow a Service Delivery (Business) Unit to full operational capacity and consistent performance.
• Oversee service delivery, scheduling, and workforce planning across multiple regions.
• Drive productivity and profitability through disciplined operational management.
• Build effective relationships with key clients in government, strata and commercial sectors.
• Oversee invoicing, reporting, and backlog resolution to maintain strong cashflow.
• Recruit, mentor and develop Group Leaders, Section Leaders and Coordinators.
• Ensure compliance with WHS, quality, environmental and audit standards.
• Champion FrontLine's veteran and community values through strong, visible leadership.

What we're looking for

• Proven senior leadership experience in service delivery, facilities management or field operations.
• Minimum 3-5 years of senior leadership experience is required.
• Strong commercial and operational acumen with ability to lead large, distributed teams.
• Previous experience leading groups of 100 people or more is essential.
• Excellent communication, negotiation and stakeholder-management skills.
• Demonstrated success in scaling teams, improving systems and driving outcomes.
• Commitment to safety, compliance and a high standard of service delivery.
• Understanding and support for veteran and emergency-services employment pathways.
• Australian citizenship is required for this position.
• Strategic and operational leadership
• Client and stakeholder management
• Financial and performance reporting
• Workforce planning and scheduling
• ISO compliance and audit readiness
• Veteran or Defence background (highly regarded)

What we offer

• Executive leadership role in a growing national organisation
• Circa $180k package (including superannuation and incentive potential)
• Career pathway to multi-unit or national leadership positions
• Immediate start with full induction and onboarding
• Training and development opportunities across leadership and operations
• A supportive veteran-founded culture built on teamwork, integrity and accountability

Facilities Management & Outsourced Services

Executive Business Manager - Operations and Performance

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