Pharmacy Assistant

Job Description

Full-Time Pharmacy Assistant - Erina Pharmacy \n

Erina Pharmacy is an established, owner-operated community pharmacy located in Fountain Plaza, Erina. We are a busy, friendly and community-focused pharmacy with a loyal customer base, a strong reputation for service, and compounding services on site.

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We are seeking a capable, warm and reliable full-time Pharmacy Assistant to join our supportive team. This is an important customer-facing position for someone who enjoys building genuine rapport, remembers regular customers, and takes pride in providing helpful, professional service.

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The role will suit an experienced pharmacy assistant looking for stability, variety and an opportunity to grow within a well-established independent pharmacy. Applicants with more than three years of community pharmacy experience will be highly regarded; however, candidates with a minimum of one year’s pharmacy assistant experience and the right attitude are encouraged to apply.

About the role \n

This is a permanent full-time role of approximately 38 hours per week , with an anticipated Tues-day to Saturday roster . Saturday work is required, although alternate-Saturday arrangements may be discussed for the right applicant.

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Your primary focus will be providing outstanding back-counter support and customer service, including assisting customers with S3 pharmacy medicines under pharmacist supervision. You will also assist across a broad range of daily pharmacy activities, making this an ideal role for a true all-rounder.

Key responsibilities \n

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  Deliver friendly, confident and professional customer service at the pharmacy counter

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  Build strong, long-term relationships with regular customers and the local community

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  Assist with S2 and S3 medicine sales in accordance with pharmacy procedures and pharmacist direction

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  Assist customers with prescription collection and handout processes

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  Support NDSS supply and related customer enquiries

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  Provide efficient support to pharmacists and dispensary staff in a busy environment

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  Use the FRED pharmacy system for relevant pharmacy-assistant and customer-service tasks

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  Assist with receiving, unpacking, rotating and maintaining pharmacy stock

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  Help maintain attractive, well-stocked front-of-shop and counter displays

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  Respond to customer enquiries in person and by telephone with care and professionalism

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  Assist with local home deliveries when required, using the pharmacy delivery vehicle

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  Maintain a clean, organised and professional pharmacy environment

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  Contribute positively to a collaborative, high-service team culture

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About you \n

To succeed in this role, you will be a personable and proactive pharmacy assistant who can manage a busy pace without compromising care, accuracy or customer experience.

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You will ideally have:

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  A minimum of one year’s experience working as a pharmacy assistant in a community pharmacy

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  More than three years’ experience, which will be highly regarded

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  Current S2/S3 certification - essential

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  Excellent customer-service and communication skills

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  A genuine ability to build rapport with a broad range of customers, including long-term regulars

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  Confidence assisting with S3 customer enquiries under pharmacist supervision

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  Dispensary experience, which will be a significant advantage

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  Experience using FRED or the ability to learn pharmacy systems quickly

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  A current Australian driver licence - essential

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  The ability to work full-time and participate in Saturday work

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  Strong reliability, initiative, attention to detail and a team-first attitude

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  The ability to remain calm, efficient and professional during busy periods

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What we offer \n

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  Permanent full-time employment, approximately 38 hours per week

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  Higher remuneration available for an outstanding candidate with strong relevant experience

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  Employee discount and uniform allowance

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  A friendly, supportive and professional owner-operated team

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  The opportunity to build meaningful relationships with loyal local customers

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  A broad, hands-on role in a busy community pharmacy and compounding environment

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  Potential long-term development and progression for the right person

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  Commencement as soon as possible

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If you are an experienced, customer-focused pharmacy assistant who enjoys a busy community pharmacy environment and wants to become an important part of a supportive local team, we would like to hear from you.

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