Receptionist

The Receptionist is responsible for the smooth running of the reception area providing high-quality customer service to external and internal customers. This role is also responsible for providing a range of professional courteous high-quality front office telephone reception and administration services. The receptionist role supports the Client Services Officers team with administration and other tasks required.

• Manage the telephone switchboard and respond to any incoming calls enquiries to the office and where necessary forward to the appropriate team member for resolution.
• Greet welcome and check in visitors to the office (inclusive of Next Health staff specialist consultants patients other external visitors).
• Book assessments and appointments in provide and ensure completion of prescribed paperwork prior to the scheduled consultation; communicate relevant information to ensure the comfort of visitors as necessary.
• Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments: Notify consultants of any last-minute changes to the appointment schedule.
• Liaise with other team members customers clients and external agencies to ensure the timely compilation and provision of assessment information records diagnostic material and any other required reference documentation to enable the assigned consultant to complete the required medical evaluation.
• Undertake accurate maintenance and filing of files and records in accordance with designated Next Health standards.
• Undertake the receipt sorting distribution and dispatch of mail and coordinate courier deliveries as necessary.
• Provide support to consultants eg retrieving radiology photocopying etc as required.
• Confirm appointment attendances both locally and regionally.
• Manage the effective day-to-day operation and professional appearance of the reception and patient waiting areas; and carry out the set-up preparation and cleanliness of the reception waiting room and consulting rooms.

Qualifications :

About you:

• Strong organisational and time management skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Exceptional attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills with the ability to build and maintain professional relationships with medical specialists clients and internal stakeholders.
• Advanced Microsoft Office skills particularly in Word Excel and Outlook with the ability to quickly learn new systems and processes.
• A proactive customer-focused mindset and a passion for delivering high-quality administrative support.

Additional Information :

Why join us

• Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel) Novated Leasing Salary Packaging Employment Assistance Program Paid Parental Leave & Purchased Leave.
• Employee Referral Program Be rewarded for successfully recommending great talent.
• Thorough induction ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.

If you would like to have a confidential and informal chat with Cassie Butcher our Talent Acquisition contact please contact Cassie on 0or quoting REF10454P.

You are welcome here.

Our fast-growing team of more than 4000 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQIA community veterans carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1