Performance Manager - Inclusive Employment Australia (IEA)

Job Description

Performance Manager - Inclusive Employment Australia (IEA)

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Performance Manager - Inclusive Employment Australia (IEA)

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North Sydney ESA

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Global Skills has recently been awarded contracts to deliver the Australian Government's IEA program in Outer Western Sydney, Central Western Sydney, Fairfield, Macarthur and Northern Sydney regions.

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IEA has replaced Disability Employment Services; a program Global Skills has been delivering since 2006. Designed to create a more inclusive future for people with a disability, injury and/or a health condition, IEA places each person's unique goals and needs at the heart of the program. Participants will receive personalised support to prepare for, secure and maintain meaningful employment.

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We are looking for anESA Performance Manager for our Northern Sydney sites located in Chatswood, Brookvale and Ryde.

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About the job

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• Leading a team of IEA Case Managers across each office in the ESA to deliver sustainable employment outcomes for people with disability
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• Deliver staff training and development to ensure the provision of high quality, person-centred services
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• Ensuring the achievement of internal and external performance benchmarks
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• Ensure compliance with National Standards for Disability, ISO 27001:2022/RFFR accreditation and other quality initiatives and compliance requirements
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• Adhere to WHS policies, all Information Security and Privacy requirements, understand, and apply Deed and guideline requirements
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• Leveraging systems, tools, and reports to analyse and monitor individual, site and area performance and quality metrics
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• Representing the organisation at external events
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Successful candidates for these roles will:

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• Preferably hold qualifications in Employment, Community or Disability services or a related/higher level qualification
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• Be prepared to work towards a relevant qualification if you do not currently hold one
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• Have a minimum of 3 years management experience specifically leading employment service teams, demonstrating excellent leadership and communication skills
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• Possess the skills to build a positive workplace culture and high performing teams
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• Share our commitment to providing the highest standard of customer service and collaboration with key stakeholders
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• Have an understanding of the local labour market, career and training opportunities
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• Have a passion for helping others and making a difference
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• Possess strong administration skills and IT literacy
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• Be willing to provide a satisfactory Criminal Record Check, Working with Children Check and other checks as deemed necessary
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• Be eligible to work in Australia
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• Have a full driver's licence and be willing to travel to sites as required
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Working at Global Skills

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Global Skills prides itself on being a supportive and inclusive employer and actively encourages applications from People with a Disability, Lived Experience, candidates from a Culturally and Linguistically Diverse, First Nations and from the LGBTQIA+ community.

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Our workplace diversity supports our business innovation and success. We welcome candidates of all abilities and are committed to providing a supportive and accessible workplace. If you require any accommodations during the application process or while working with us, please let us know how we can support you.

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We provide ongoing training to our employees, ensuring they have the knowledge and skills to support inclusivity and diversity in the workplace.

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Our employees benefit from:

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• A competitive salary and conditions, including car allowance, mobile phone and laptop
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• Employment with a highly reputable organisation, where staff benefit from an established management team who prioritise staff growth, progression and active engagement in our organisation
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• Staff Development – full access to the Nesa Academy, internal mentoring & external training opportunities e.g. Mental Health First Aid Certificate
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• An annual staff development allowance to strengthen skills, qualifications and opportunities for progression
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• Employee Assistance Program to support your wellbeing
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• A paid day off for your birthday
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• One-week additional annual leave per year for staff with over 5 years of service
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• Employee Discount Program with a variety of leading retailers including Woolworths, Uber Eats, Event Cinemas
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Learn more about Global Skills by visiting www.globalskills.com.au.