Infringement Review Officer

Synopsis:

• 12 month fixed term contract
• $73,324 – $85,003 (Dependant on skills + experience) + 12% Superannuation
• Full time position supporting the community!

About the role

The Community and City Services Division places people, families and communities at the heart of its work, striving to create a liveable, healthy and vibrant Melbourne that meets the needs of a diverse and growing population.

Within this division, the Parking Services branch plays a vital role in ensuring safe, fair and equitable access to kerbside parking across the city. By guiding parking management decisions, enforcing regulations, and overseeing the infringement life cycle, the branch helps keep Melbourne moving efficiently for everyone.

An opportunity now exists for a highly detail-oriented Infringement Review Officer to join this committed team. The role is responsible for carefully reviewing and assessing internal applications for infringement reviews in accordance with legislation, City of Melbourne policies and the Infringement Review Guidelines.

Success in this role requires exceptional attention to detail, the ability to prepare clear, accurate and professional written correspondence, and a commitment to maintaining thorough records while consistently meeting strict statutory and business timeframes. At times, you may also be required to process mail and provide wider administrative support to the team.

Sound knowledge of infringement review processes and a strong understanding of relevant legislation and policy frameworks will be favourably viewed.

A little more about the role

• Deliver fair, consistent and well-reasoned decisions on applications for internal review of infringements, in line with legislation, City of Melbourne policies and Infringement Review Guidelines.
• Provide high-quality, clear and customer-focused written responses and verbal explanations, ensuring all enquiries are resolved professionally and in accordance with the City of Melbourne Customer Service Charter.
• Maintain accurate processing of information, meticulous record keeping and timely management of correspondence to meet strict statutory and business timeframes.
• Actively contribute to continuous improvement initiatives within the team and branch, helping to identify service issues, enhance processes and support collaborative knowledge sharing.

Why join Team Melbourne?

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.

We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

About you

• With excellent written and verbal communication skills, you confidently explain complex decisions and ensure customers feel heard and respected.
• You bring commitment to accuracy, attention to detail and continuous improvement, supporting a positive team culture and helping deliver a fairer, more accessible Melbourne for everyone.

What your experience might look like - Key Selection Criteria

• Experience preparing clear, high-quality written responses to complex customer correspondence.
• Ability to adapt to a dynamic work environment with a flexible and positive approach to change, learning and development.
• Strong verbal communication skills, including handling complex customer enquiries over the phone.
• Experience resolving customer issues while remaining calm, objective and professional in challenging situations.
• Knowledge of relevant legislative and regulatory frameworks.
• Relevant qualifications, such as a Certificate III in Local Government (Regulatory Services) or Business Administration.

Benefits of working with us

• Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
• Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
• Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
• Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

Need more info?

Refer to the position description below or contact careers@melbourne.vic.gov.au

Inclusion matters

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.

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