Warehouse & Dispatch Coordinator

We are looking for an organised, proactive and hands-on Warehouse & Dispatch

Coordinator to join our team across Hansen & Gretel and Ownley.

Based at our Rosebery head office, this role will take ownership of the day-to-day

running of our warehouse and dispatch operations, including online order fulfilment,

returns management, regular stocktakes and inventory accuracy.

This is a hands-on role for someone who enjoys working in a fast-paced fashion

environment and takes pride in keeping stock, systems and processes organised and

accurate.

Key Responsibilities

Online Orders & Dispatch

• Pick, pack and dispatch daily online orders across Hansen & Gretel and Ownley
• Ensure orders are dispatched accurately and within required timeframes
• Prioritise dispatch during launches, promotions and peak trading periods
• Prepare shipping labels, documentation and courier bookings
• Liaise with the Ecommerce team regarding order or stock discrepancies
• Ensure all orders are packed and presented in line with brand standards

Returns Management

• Manage the day-to-day processing of online returns and exchanges across both
• brands
• Receive, inspect and process returned items promptly
• Ensure returned stock is accurately updated in the system and returned to the
• correct warehouse location
• Identify and report damaged, faulty or incorrectly returned products
• Liaise with Customer Service and Ecommerce regarding return issues where
• required
• Ensure returns are processed within agreed timeframes

Stocktakes & Inventory Accuracy

• Maintain a structured stocktake schedule to ensure all warehouse inventory is
• regularly counted
• Investigate and resolve stock discrepancies
• Ensure physical stock accurately matches inventory levels within our systems
• Update stock quantities following approved stock counts
• Identify missing stock, incorrect locations and recurring inventory issues
• Assist with larger full-business stocktakes when required
• Maintain accurate records of completed stocktakes and discrepancies
• Work closely with Ecommerce and Operations to minimise overselling and
• unfulfilled orders

Warehouse & Stock Management

• Maintain a clean, organised and easy-to-navigate warehouse and stockroom
• Ensure all stock locations, tubs and shelving are clearly and permanently labelled
• Ensure physical stock locations accurately match our inventory systems
• Receive, unpack, count and organise incoming stock
• Replenish and consolidate warehouse stock as required
• Maintain accurate records of stock movements
• Ensure new stock is received, counted and allocated to the correct locations
• promptly

Wholesale & General Dispatch

• Assist with packing and dispatching wholesale orders when required
• Prepare cartons and shipments for wholesale customers
• Coordinate incoming and outgoing samples and other business shipments
• Assist with stock transfers between head office and retail stores
• Liaise with couriers and freight providers where required

General Operations

• Support the wider team during launches, sale periods and other high-volume
• trading periods
• Identify opportunities to improve warehouse, returns and dispatch processes
• Maintain appropriate levels of packaging and warehouse supplies
• Keep all warehouse and work areas safe, tidy and organised
• Assist with other operational duties across both brands as required

About You

• Is extremely organised and detail-oriented
• Takes ownership of their responsibilities and follows tasks through to completion
• Has strong inventory and stock management skills
• Works efficiently without compromising accuracy
• Enjoys creating and maintaining organised systems
• Can manage competing priorities in a fast-paced environment
• Has strong communication skills and flags issues early
• Is physically comfortable with a hands-on warehouse role, including unpacking
• cartons, moving stock and being on their feet throughout the day
• Has previous warehouse, ecommerce dispatch, returns, inventory or retail stock
• experience
• Fashion or ecommerce experience is highly regarded
• Experience with Shopify and inventory management systems would be
• advantageous

What Success Looks Like

Success in this role means:

• Online orders are dispatched quickly and accurately
• Returns are processed promptly and correctly
• Regular stocktakes are completed consistently
• Physical stock accurately matches our inventory systems
• Stock discrepancies are investigated and resolved quickly
• The warehouse remains organised and easy for the wider team to navigate

You will play an important role in ensuring our customers receive their orders efficiently

while maintaining accurate inventory and strong operational standards across Hansen &

Gretel and Ownley.

The Role

Position: Warehouse & Dispatch Coordinator

Employment: Full-Time

If you are organised, hands-on and love working behind the scenes to keep a fast- paced fashion business running smoothly, we would love to hear from you.

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