Administration Officer - Internal Appeals

Job Task Analysis - Compliance & Amenity Administration

• Join Kingston in this exciting Administrative Officer position
• Full-time parental leave position until 4 February 2028
• Hybrid work options available
• $76,303 - $81,228 per annum plus superannuation (dependent on experience)
• Location: Cheltenham

About the role

The Administration Officer conducts internal reviews of parking, local law and animal infringement appeals, providing clear and detailed written responses outlining decisions made in accordance with council guidelines. The role manages end‑to‑end infringement review processes and delivers administrative support within the Compliance and Amenity Department, ensuring a consistent, customer‑focused service for staff and members of the public.

What you’ll deliver

• Manage end‑to‑end infringement review processes including providing detailed decision responses using Council guidelines
• Maintain accurate electronic records using Council’s records management system (currently HPE Content Manager)
• Contribute to the team by developing and utilising effective communication lines with other team members and providing support to others as needed to ensure cohesion and consistency in approach

What You’ll Bring

• Completion of post‑secondary training/ qualification in administration
• Knowledge of the relevant legislation and prior experience reviewing parking infringements appeals is desirable

The right candidate will be able to demonstrate the City of Kingston’s values of

We make a difference We show care and respect We take pride in our work We are better together

Don’t meet every single requirement for this role? At Kingston Council, we recognise that different experiences make for great community outcomes. If you are excited about this role, but your experience doesn’t perfectly align to the criteria we encourage you to submit your application.

To be considered for this role, applicants must have the legal right to work in Australia.

About Kingston

Kingston Council’s collective focus is on delivering exceptional service that achieves our vision and meets community expectations.

We are an inclusive, resilient community with a thriving economy, where we all share a safe, sustainable environment. The City of Kingston is south‑east of Melbourne and is approximately 20km from Melbourne's CBD. We employ over 1,600 people in a diverse range of roles including engineering, customer service, administration, finance, family, youth and children's services, sport and recreation, health, parks and gardens, planning, arts and management.

Benefits of Working at Kingston

At Kingston Council, we believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:

• Hybrid work options – average 2 days working from home (or pro rata)
• Flexible Work Options, including remote and work flexible work hours
• Yearly annual leave loading payment of 17.5% of base salary (excludes casual staff, sessional staff and Senior Officers)
• Learning and development opportunities through professional development programs
• Access to accrued day off every four weeks (Full time employees only)
• Salary Packaging
• Purchase leave options
• Career development opportunities,
• Study/development assistance
• Discounted gym memberships
• 16 weeks paid parental leave for both primary and partner carers
• Employee Assistance Programs (EAP)
• Social club events
• Close to Public transport
• Free Onsite parking

For further information visit our website Join our team - City of Kingston

Kingston City Council is an equal opportunity employer, committed to reconciliation and being a child safe organisation.

We are dedicated to attracting, retaining, and developing people of all genders, ethnicities, sexual orientations, abilities, and ages.

Applications are encouraged from all sectors of the community, and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. We support adjustments throughout the recruitment and selection process, as well as during employment.

#J-18808-Ljbffr