Workspace Management Team Leader

Be part of the team transforming business technology into impactful solutions.

True performance for our customers starts with a true belief in our people.

It’s why we’ve structured our business to help our teams, and their talents, shine bright.

It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are warmly welcomed and always empowered.

And it’s why we’ve built an organisation where real innovation, fed by passion and cultivated by collaboration, makes a genuine impact.

Because the innovative technology solutions we build, deliver and manage are only as smart as the people that power them.

What our team say

"When I joined Brennan, I knew I was becoming part of the best technical team in the country. The experience has been incredibly rewarding, professionally and personally. Brennan truly is a place where innovation thrives, and excellence is the standard."

"With it’s incredible team culture, supportive environment, and opportunities for growth, Brennan is a phenomenal place to work. I’m proud to be part of a team that values growth and collaboration and empowers women to thrive."

"Starting with Brennan as an intern was an exciting experience. Talented professionals mentored and guided me at every step, helping me hone my technical skills, gain hands‑on experience, and prepare me for more complex tasks. So much so that when I transitioned to become a Systems Engineer, I really felt the continuous learning opportunities and company support had helped make it possible."

"From my very first hour, I’ve felt seen and welcomed at Brennan and have been humbled by the support provided by my peers. In addition, our ongoing collaboration with Microsoft enables our teams with the best of their toolsets.”

Technology Governance Manager, Brennan Australia

“Every day brings something new at Brennan, ensuring there is never a dull moment. It offers great opportunities for learning and growth. And the recognition for my efforts makes me feel valued and motivated.”

“The culture at Brennan is exceptional, with colleagues always eager to offer support and efforts consistently recognised and appreciated.”

Security Engineer, Brennan Sri Lanka

“Working for Brennan means being at the forefront of technological innovation. We are fortunate to be part of a dynamic, collaborative and supportive team that truly values creativity and progress.”

Head of Operational Technology, Brennan Australia

“Brennan is a company that truly values its people. Its strong customer focus and integrated values create an environment where learning and growth are consistently encouraged. The people‑first policies foster belonging and inspire continuous improvement. Brennan is a place where efforts are recognised, and there are so many opportunities to thrive.”

Pradeep Musham

"Working at Brennan has been exceptional. Starting as an IT intern, I was guided through new challenges and given a wide range of learning opportunities. Making the experience even more remarkable is how women are welcomed and encouraged to thrive. A culture of inclusivity coupled with a growth‑oriented approach has made Brennan an ideal place to launch and develop my career."

“Brennan is a place I can grow, personally and professionally. The Women Rising program and leadership training have been amazing opportunities, and I really appreciate the supportive environment and positive culture within the business.”

Janet Rai

Global offices.
Local colour.

With an international footprint, global ambitions and our deeply connected and collaborative teams, we’re making our mark on the world. We’re headquartered in Sydney, welcome talent from anywhere, and champion the vibrant local cultures wherever we have offices, with benefits and work values tailored to match.

Company divisions

Our Teams

Extraordinary people. Diverse teams. Shared purpose. Find your space and place at Brennan.

Genuine recognition? Too true.

Rewards. Recognition. Relaxation. We don’t just pay them lip service. They’re hardwired into our culture.

Awarded to our top performers, outstanding contributors, and those who truly live our values, Brennan’s Daredevils is our annual, all‑expenses paid, overseas trip open to every team member in every Brennan office around the world.

From jetting off to San Francisco, sitting trackside at Singapore’s F1 weekend, or snowboarding in New Zealand (to namedrop just a few), Daredevils is how we show our true gratitude – and your chance to bask in well‑earned glory.

Company values

Real values that drive
true performance

Technology never stands still. Neither do we. It’s why we foster a culture of collaboration and commitment, ownership and improvement to make our lives – and those of our clients – better than they were yesterday. Here’s how.

True opportunities, open now

Explore our open roles and join the team transforming business technology.

• IT & Telecomms
• Management
• Brisbane
• Permanent / Full Time

14/9/2026

• Australia's largest privately owned system integrator
• Blend of Techincal hand's on lead and customer facing
• Brisbane based - Start ASAP

Why work for Brennan?

At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bringnew ideasto the table and see them thrive. Our people are empowered, considerate, supportive, trusting and accepting, they are the cornerstone of the business. Because of this approach, we have become the largest Australian owned systems integrator in Australia and continue to grow.

Brennan offers an excellentremunerationpackage and benefits including:

• A focus on health and well‑being - social club, sporting teams, health checks, poker, trivia nights and more!
• A strong culture underpinned by values that are truly lived every day
• An environment that embraces learning and development of all employees
• Flexibility to work in the way that brings out the best in you
• High levelsof reward and recognition for overachieving

The Role

The Workspace Management & VIP Support Team Leader is an experienced, hands‑on operational leader accountable for the day-to-day performance, customer experience and continual improvement of workspace management, Tech Bar, VIP and onsite end‑user support services within a managed services engagement.
The role leads from the front by supporting complex issues when required, coaching the team, maintaining service discipline and ensuring personal workspace, group workspace, unified communications and smart‑hands services are delivered professionally, consistently and within agreed contract scope.
The Team Leader is expected to stabilise operations, make sound scope and priority decisions, coordinate across resolver groups and drive measurable uplift in service quality, customer confidence and operational control.

Key Responsibilities

• Lead Workspace, VIP and Onsite Operations
• Own daily service performance across Tech Bar, VIP, workspace, end‑user device, meeting room, UC and smart‑hands activities. Maintain coverage, prioritise work, remove blockers, manage escalations and ensure tickets and commitments progress to completion.
• Provide Hands‑on Technical Leadership
• Remain technically credible, assist with complex incidents and guide diagnosis across endpoint, collaboration, meeting room and executive support issues.
• Deliver a High‑quality Customer and VIP Experience
• Provide calm, discreet, responsive and personalised support for VIP users while maintaining consistent service standards for all users.
• Drive Service Uplift, Discipline and Scope Control
• Lead pragmatic improvements across ticket flow, ageing work, knowledge, automation, device compliance, CMDB accuracy, meeting room readiness, documentation and communication. Ensure configuration items and asset relationships are kept current, complete and accurate through disciplined updates, validation and follow‑up. Understand the managed service scope, accept valid in‑scope demand and route out‑of‑scope or high‑risk requests through the correct enhancement, project or variation pathway.
• Coach team members, coordinate effectively with customer stakeholders, the Service Desk, EUC, infrastructure, network, security, project and vendor teams.
• Govern Performance, Risk and Escalation
• Monitor SLA and KPI trends, customer feedback, ticket ageing, repeat incidents, coverage, process compliance and operational risks.

Skills and Experience required

• Significant experience leading EUC, desktop, field support, Tech Bar, VIP, unified communications or workspace services in an enterprise or managed services environment.
• Hands‑on capability across modern workplace support, end‑user devices, endpoint management, collaboration, meeting room technologies and enterprise service management processes.
• Proven experience leading operational teams, managing queues and escalations, coordinating third parties and restoring service under pressure.
• Strong customer communication and stakeholder management skills, including confidence supporting senior executives and translating technical issues into business language.
• Practical understanding of managed service contracts, scope boundaries, SLAs, KPIs, baseline services, enhancements, projects and variation pathways.
• Sound judgement, resilience, autonomy and the ability to prioritise improvements and convert ideas into completed, measurable outcomes.

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