Business Development Specialist

Established in 2017, Housing Hub was created to help people with disability find suitable, quality housing and support the development of an effective disability housing market. Originally an initiative of the Summer Foundation, we now operate as a social enterprise.

With thousands of properties listed across Australia, Housing Hub connects housing seekers and housing providers, making it easier for people with disability to find the right home and have choice and control over where they live and who they live with.

About Us

Established in 2017, Housing Hub was created to help people with disability find suitable, quality housing and support the development of an effective disability housing market. Originally an initiative of the Summer Foundation, we now operate as a social enterprise.

With thousands of properties listed across Australia, Housing Hub connects housing seekers and housing providers, making it easier for people with disability to find the right home and have choice and control over where they live and who they live with.

About the role

As the Business Development Specialist, you will engage with new and existing clients across the accessible housing sector to grow sales of Housing Hub products and services.

You will manage the full sales cycle, from prospecting and nurturing leads through to conversion, sales and post-sales relationship management. You'll have the opportunity to apply your commercial sales skills to a market where your work directly contributes to greater choice and access to housing for people with disability.

This is a target-driven role, with responsibility for building a strong pipeline, converting opportunities and contributing to the revenue and growth targets of Housing Hub's products and services.

The role sits within the Growth Team and reports directly to the Chief Commercial Officer.

The Team

The Growth Team is responsible for:

• Promoting the full portfolio of Housing Hub products and services to deliver revenue results that support organisational growth and sustainability.
• Defining, growing and protecting the Housing Hub brand.
• Driving proactive business development activities to generate interest and market demand.
• Managing end-to-end account management, including prospecting, nurturing, converting, proposals and post-sales follow-up.
• Building strong sector relationships and networks to support client purchases and long-term growth.
• Using data and Salesforce to track activity, manage the pipeline and report on sales performance.

Key Responsibilities

• Prospecting & Pipeline Building: Undertake proactive daily prospecting activities to source B2B leads and build a strong sales pipeline across Housing Hub products and services.
• Relationship Management: Build and maintain strong networks and partnerships with housing providers, SDA providers, support coordinators and other sector stakeholders to support sustainable growth.
• Client Engagement & Consultation: Respond promptly to sales and service enquiries and engage with prospective and existing clients by phone, online and in person. Understand their needs, present tailored solutions and convert opportunities into sales.
• Sales Administration & Proposals: Prepare and follow up on proposals, booking sheets, contracts and invoices to ensure a smooth and timely sales process.
• Salesforce & Performance: Maintain accurate and up-to-date records in Salesforce, manage your pipeline effectively and consistently deliver against agreed sales KPIs, conversion targets and revenue goals.
• Post-Sales & Account Management: Follow up with clients after sales to strengthen relationships, gather product feedback and identify opportunities for future engagement.
• Collaboration & Innovation: Work closely with marketing, product and national events teams to ensure promotional activity and event strategies align with commercial goals and market insights.
• Operational Support: Maintain and update work instructions, templates and standard procedures to support team efficiency and quality.
• Customer Experience: Ensure that market leading customer experience is provided to existing and new customers at all times by finding solutions to challenges, being available and responsive to inquiries and proactively looking for ways to assist them.

What you'll bring

• 3+ years' experience in B2B sales and solutions selling within a target-driven environment, with a demonstrated track record of achieving sales and revenue targets.
• Strong experience using CRM systems for pipeline management, tracking client interactions and optimising sales activity. Salesforce experience is preferred.
• Experience across the full sales cycle, including lead generation, cold outreach, pipeline management, nurturing, conversion and post-sales relationship management.
• A demonstrated ability to build strong client relationships and identify and respond to customer needs through a consultative, solutions-focused approach.
• Excellent communication, active listening and relationship-building skills.
• A degree or relevant qualification in business development, business, digital marketing or marketing.
• Knowledge of or experience in the health, disability or NDIS sector is highly desirable.
• A commitment to ongoing personal and professional development in sales through training and relevant certifications.
• Strong understanding of inclusive communication principles, with the ability to communicate respectfully and effectively with people with disability.
• Confidence and professionalism when navigating difficult or sensitive conversations with stakeholders.

Benefits of working with us

• Drive positive social impact with a purpose-led organisation where your work makes a tangible difference.
• Strong values alignment and an inclusive, collaborative culture.
• Real work-life balance, with flexible hybrid working and purchased leave options.
• Above-award salary plus 17.5% leave loading.
• Not-for-profit PBI salary packaging, including meals and entertainment card.
• Comprehensive Employee Assistance Program (EAP).

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