Office All‐Rounder (Administration Support)

Job Description

Established in 2008, Aviassist is a CASA-certified organisation specialising in drone training and aviation consulting. We work with businesses, government agencies and individuals across Australia, providing practical aviation expertise, training and support.

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Based in Mayfield East Newcastle, our Head Office team supports a growing national operation. We value professionalism, accountability, continuous improvement and teamwork, and we're looking for an Administration Support Officer who takes pride in being organised, detail-oriented and reliable.

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This role offers the opportunity to gain exposure across multiple areas of the business, develop a broad administrative skill-set and grow alongside a company that continues to expand.

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About Aviassist

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Established in 2008, Aviassist is a CASA-certified organisation specialising in drone training and aviation consulting. We work with businesses, government agencies and individuals across Australia, providing practical aviation expertise, training and support.

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Based in Mayfield East Newcastle, our Head Office team supports a growing national operation. We value professionalism, accountability, continuous improvement and teamwork, and we're looking for an Administration Support Officer who takes pride in being organised, detail-oriented and reliable.

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This role offers the opportunity to gain exposure across multiple areas of the business, develop a broad administrative skill-set and grow alongside a company that continues to expand.

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About the Role

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We are seeking a proactive and detail-oriented Administration Support Officer to join our Head Office team in Mayfield East. This is a permanent full-time position working Monday to Friday, 9:00am to 5:00pm.

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This role is perfect for someone who enjoys variety, takes pride in being organised, loves helping others and gets satisfaction from keeping things running smoothly behind the scenes.

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You'll work closely with our Chief of Staff, Commercial Operations Coordinator and our Administration Support Officer, supporting a range of functions including customer administration, training coordination, logistics, data management and general business operations.

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Please note: This is a 100% office-based position located in Mayfield East, Newcastle. This role requires attendance in the office Monday to Friday, 9:00am to 5:00pm, with these hours being fixed and non-negotiable. Working from home or hybrid arrangements are not available. If you are unable to commit to these hours or are seeking a remote or hybrid role, we respectfully ask that you do not apply.

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Key Responsibilities

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• Providing administrative support across Head Office operations
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• Assisting with high-volume data entry and maintaining accurate records across multiple systems
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• Updating customer and student information
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• Assisting with student enrolments and training administration
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• Assisting with coordination of venue bookings and course logistics
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• Assisting with aircraft and product shipments
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• Supporting general office administration and day-to-day business operations
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Essential Criteria

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• Previous administration, office support or customer service experience
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• Strong organisational skills and attention to detail
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• Excellent written and verbal communication skills
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• Confidence working across multiple systems and processes
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• A positive, professional attitude
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• The ability to work independently and manage competing priorities
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• Reliable availability to work Monday to Friday, 9:00am to 5:00pm in our Newcastle office
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Preferred Experience

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• Experience using Salesforce, Xero and/or Microsoft 365
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• Experience in a small business environment
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• Experience managing shared inboxes or customer enquiries
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Why Join Aviassist?

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• Be part of a small, supportive and high-performing team.
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• Gain exposure to a broad range of business operations and administration functions.
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• Develop valuable skills across customer service, training administration, logistics and business systems.
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• Opportunities for professional development and career progression as the business continues to grow.
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Recruitment Timeline

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We are planning to conduct interviews during the week commencing 21 September 2026, with interview dates currently scheduled for 21 & 22 September 2026.

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The successful candidate is expected to receive a Letter of Offer by 24 September 2026.

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Exceptional applicants who submit a strong resume and cover letter may be invited to interview earlier, subject to availability.

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Applications may close before the advertised closing date if the right candidate is identified, so early applications are encouraged.

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No recruitment agencies please.

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