Team Lead Business Service Centre Reception Services

• Permanent full-time | 5 weeks annual leave + monthly day off included
• Based across the Box Hill and Maroondah campuses
• Join a fun and supportive team culture in a fast-paced environment, plus a monthly ADO!

Team Lead - Business Service Centre Reception Services

• Permanent full-time | 5 weeks annual leave + monthly day off included
• Based across the Box Hill and Maroondah campuses
• Join a fun and supportive team culture in a fast-paced environment, plus a monthly ADO!

About the role

The Business Service Centre is part of Eastern Health’s Business Services Directorate and is responsible for managing key systems, processes, and services that support the safe, efficient, and effective operation of Eastern Health’s hospitals and facilities.

We are seeking an experienced and people-focused Business Service Centre & Reception Services Team Leader to lead day-to-day operations across the Box Hill and Maroondah campuses. Working closely with another Team Leader, you will drive service excellence, coordinate workforce requirements, and ensure the delivery of high-quality customer service and operational support. The position provides visible leadership across both sites through a rotating site presence and participation in an on-call roster, fostering an engaged, capable, and customer-focused team.

This is a full-time role with standard business hours of 0800 - 1630 Monday to Friday, and participation in a rotating on-call roster for evenings/overnights/weekends is required to support staff working 24/7 across Box Hill and Maroondah.

About you

To be successful in this role you will possess:

• Experience leading customer-focused administrative or reception teams.
• Strong leadership, coaching, and people management skills.
• Exceptional customer service and stakeholder engagement capabilities.
• The ability to manage competing priorities and respond effectively to operational challenges.
• Excellent communication, organisational, and problem-solving skills.
• Experience driving team performance and continuous improvement.
• A collaborative and adaptable approach to working across multiple sites and services.
• A commitment to Eastern Health's values and delivering outstanding service to our patients, visitors, and staff.

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the https://immunisationhandbook.health.gov.au/contents/vaccine-preventable-diseases/covid-19. Seasonal vaccination against influenza is a mandatory requirement of this role, and an offer is conditional on this being up to date prior to employment.

About Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is “Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Mentor and Shadowing program
• Access to discovery days across our 50 sites
• Study and professional development leave
• Friendly and supportive teams
• Commitment to diversity, equity and inclusion
• Fitness passport for work-life balance
• Employee assistance program accessible to you and your loved ones
• Flexible working hours and excellent entitlements
• Salary packaging options and an employee benefits scheme
• Access to private health insurance offers
• Digital upskilling, such as excel and Power-Bi training
• Cafes at all our hospitals

Good to know

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency applications.

Job Posting End Date: Friday 25 September 2026

Our Values in Action

Respect for all | Safe always | Partnering in care | Learning and improving every day

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