Manager Community Engagement

• Utilise your communication skills and stakeholder engagement expertise at Emergency Management Victoria.
• Fixed term, Full time opportunity.

The Department of Justice and Community Safety is seeking a Community Engagement Manager to provide a critical role at the Emergency Management Technology and Data Division.

About the Business Unit

Emergency Management Victoria

Emergency Management Victoria (EMV), within the Department of Justice and Community Safety, is responsible for the overall coordination of the emergency management system in Victoria. EMV drives the integration of policy, strategy, operational coordination, and planning across Victoria's emergency management sector, contributing to safer, more resilient communities.

EMV works closely with government and agencies across the emergency management portfolio. The organisation is led by the Deputy Secretary/Chief Executive and Emergency Management Commissioner, Emergency Management Victoria and includes oversight of statutory entities and offices and the department's emergency management accountabilities.

Emergency Management Technology and Data Division

The Emergency Management Technology and Data (EM T&D) division is responsible for key Emergency sector common digital platforms for the emergency services sector. EM T&D is a trusted partner to emergency sector organisations, supporting the innovation and delivery of modern and effective Digital Infrastructure services tailored to the emergency sector's needs. Its main service functions include EM Strategic Planning and Business Development, EM Enterprise Architecture and Design, EM Digital Platforms and Products, EM Commercial Management and Budget, EM Portfolio, Program Delivery, Data Insights.

About the Role

Some of your duties will include:

• Leading the development and implementation of strategic communication, engagement and change initiatives for the VicEmergency and EM-COP Uplift Project.
• Engaging with government, industry and community stakeholders to understand their needs and deliver a user-centred approach.
• Utilising community research and stakeholder engagement findings to contribute to the development and implementation of technical requirements.
• Ensure communications and engagement meet the needs of diverse audiences and improves access to emergency information for everyone regardless of ability, location or cultural background.

About you

To be successful in this role, you will have:

• Experience in leading complex, multi layered stakeholder environments to deliver effective communications, including tailoring to unique requirements, is essential.
• Experience in leading the development and delivery of communication for vulnerable, complex and diverse audiences.
• Experience writing effectively for different audiences and channels, including website, presentations and stakeholder materials.
• Understanding of user-centred design and how user experience and interface deliver on user needs.
• Experience in understanding and validating user needs, including mapping user journeys, utilising focus groups, and the requirements of user acceptance.
• Experience in workshop facilitation, preparation, management and delivery.
• Experience in supporting and facilitating the management of change.

Qualifications/requirements

• A qualification in communications, engagement, change management or related field is desirable.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

The successful candidate willbe requiredto undergo pre-employment checkswhich mayincludereference checks,nationally coordinated criminal historychecks(NCCHC),andmisconduct screening. Dependant on the role, other checks may includeVicRoadschecks,driverslicencechecks, medicalchecks, Working with ChildrenChecks, andDeclaration of Private Interests (for executive and responsible officer roles).

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