Join a Team That Makes a Difference
We're looking for an enthusiastic and reliable
Warehouse & Customer Support Assistant
to join our growing team in the Sexual Health & Wellbeing industry.
This is a varied, hands-on role that combines warehouse operations with day-to-day support for our sales and customer service teams. No two days are quite the same, which makes it perfect for someone who enjoys variety, takes pride in their work, and isnt afraid to roll up their sleeves when needed.
If youre comfortable working in an open-minded, professional environment, have a great attitude, strong attention to detail, and enjoy being part of a supportive team, we'd love to hear from you.
About the Role
As our Warehouse & Customer Support Assistant, youll play an important role in keeping our business running smoothly. You'll help ensure customer orders are picked, packed, and dispatched accurately while also assisting with administrative and sales support tasks throughout the day.
This is an excellent opportunity for someone who enjoys balancing computer-based work with hands-on warehouse duties.
What You'll Be Doing
Warehouse Operations
Pick, pack, and dispatch customer orders accurately and efficiently
Prepare shipping documentation and labels in line with carrier requirements
Book freight through online portals and upload bulk order files (CSV)
Print labels, manifest shipments, and prepare orders for collection
Update tracking information within inventory management systems
Replenish picking locations to maintain stock availability
Assist with stock takes and inventory accuracy
Maintain a clean, organized, and safe warehouse environment
Administration & Team Support
Provide day-to-day administrative support to the sales team
Assist with order processing and customer-related administration
Update records and maintain accurate system information
Support operational improvements and general business activities as required
Help ensure smooth communication between warehouse and office functions
Safety & Compliance
Operate warehouse equipment safely, including pallet jacks, trolleys, and scanners
Follow workplace health, safety, and manual handling procedures
Report hazards, incidents, damaged stock, or safety concerns promptly
Contribute to maintaining a positive and safety-focused workplace culture
About You
Weres more interested in finding the right person than the perfect résumé. If you bring a positive attitude, reliability, and a willingness to learn, youll fit right in.
Yourselves ideally have:
Strong computer skills, particularly in Microsoft Excel and online systems
Excellent communication skills, both written and verbal
Strong attention to detail and a proactive approach to problem-solving
The ability to work independently and as part of a team
A positive, can-do attitude and strong work ethic
A dependable attendance and punctuality record
The ability to work on your feet and safely lift to 14kg
Good organizational skills and the ability to stay calm under pressure
Bonus Points For:
Previous warehouse or logistics experience
Experience with freight booking platforms
Requirements:
What We Offer
Be part of a business that's helping people live healthier, happier lives while enjoying a positive workplace where your contribution truly matters.
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Warehouse & Customer Support Assistant • Melbourne, AU
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