Helpdesk Executive

Job Description (JD) Helpdesk Executive Assetz Program

Position Title

Helpdesk Executive Assetz Program

Job Summary

We are seeking a proactive customer-focused and detail-oriented Helpdesk

Executive to join the Assetz Program team. The ideal candidate should possess

excellent communication skills in English a professional attitude and the ability to

manage customer and client interactions effectively. The role requires strong

multitasking abilities problem-solving skills and flexibility to support cross-functional

activities and service operations.

Key Responsibilities

Handle customer and client interactions in a professional courteous and

timely manner

Provide support through the helpdesk system and ensure prompt resolution of

queries and issues

Manage and track service requests while maintaining high service standards

Record and maintain accurate details of customer interactions complaints

and transactions

Coordinate with internal departments and teams for effective issue resolution

Take ownership of assigned tasks and ensure timely follow-up until closure

Maintain professionalism and positive customer experience at all times

Support additional programs operational activities and cross-functional

responsibilities as required

Required Skills & Competencies

Strong verbal and written communication skills in English

Excellent interpersonal and customer service skills

Ability to multitask prioritize tasks and manage time efficiently

Problem-solving mindset with attention to detail

Ability to work independently and collaboratively within teams

Adaptable and flexible to work across different functions or programs

Professional attitude with a positive and proactive approach

Eligibility Criteria

Freshers and candidates with relevant experience are welcome to apply

Basic knowledge of helpdesk/customer support processes is an added

advantage

Proficiency in MS Office and email communication preferred

Salary & Benefits

18000 per month for freshers

Up to 23000 per month based on relevant experience and performance

Working Hours

Monday to Saturday

Two Saturdays off per month (as per Helpdesk Managers roster)

Shift Timing: 9:30 AM to 6:30 PM

Preferred Candidate Profile

Customer-centric mindset

Good organizational and coordination skills

Ability to remain calm under pressure and handle multiple requests efficiently

Quick learner with willingness to take on new responsibilities

Required Skills:

Requirement 1:Jr. C#Dot net Developer with Azure Location: Bangalore Bhartiya City(Dont Take relocation candidates) Work Mode: Hybrid( 3 Days from office) Experience: 3-5 Years Scadea Payroll End Client- Eco lab Mandatory Skills: C# .net core Azure Services Azure function Azure Logic app( Look for candidates with these skills) Job Description: We are seeking a talented C#.NET Developer with a strong background in Microsoft Azure to join our dynamic team. The ideal candidate will be responsible for designing developing and maintaining robust and scalable applications technologies while leveraging Azure services. This role requires expertise in cloud-based development and database management particularly with Cosmos DB and MongoDB alongside Azure DevOps for CI/CD processes. Key Responsibilities: Application Development: Design develop and maintain scalable applications using C# Core. Azure Integration: Develop and deploy applications on the Microsoft Azure platform utilising services such as Azure App Service Azure Functions and Azure Logic Apps. Database Management: Work with Cosmos DB and MongoDB for database operations optimization and troubleshooting. DevOps Practices: Implement and maintain CI/CD pipelines using Azure DevOps to ensure seamless application deployment. Server Management: Manage and maintain application servers for hosting and scaling enterprise-grade applications. Code Quality: Write clean efficient and maintainable code while adhering to best practices and coding standards. Collaboration: Work closely with cross-functional teams to understand project requirements and deliver solutions on time. Troubleshooting: Diagnose and resolve technical issues in production and non-production environments. Required Skills: Strong programming experience in C# Core/Framework. Hands-on experience with Microsoft Azure including services such as Azure App Service Azure Functions and Azure Logic Apps. Proficiency in Cosmos DB and MongoDB for database development and management.( Not Mandatory Good to have) Practical knowledge of Azure DevOps for CI/CD pipeline setup and automation. Experience in managing and maintaining application servers. Strong problem-solving and debugging skills. Excellent communication and collaboration skills. Familiarity with Agile/Scrum methodologies. Preferred Skills: Experience with containerization tools such as Docker and orchestration platforms like Kubernetes. Knowledge of REST APIs and micro services architecture. Exposure to cloud security best practices. Qualifications: Bachelors degree in Computer Science Information Technology or a related field.

Employment Type : Full Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 2 - 2