Casual Student Services Assistant

Job Description

Overview

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Hourly Rate $37 per hour, casual engagement with work offered on an ad hoc, as‐needed basis.

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Work in a modern office building in Melbourne's CBD on Franklin Street, within walking distance of the Queen Victoria Market and close to public transport.

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Our values: Passion | Impact | Inclusion | Integrity | Courage | Imagination.

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About RMIT University Pathways (RMIT UP)

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RMIT UP, owned by RMIT University, provides education solutions for students, academics, and professionals in Australia and globally.

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Our mission is to offer transformative learning experiences and pathways that open global opportunities, guided by RMIT's values of inclusion, imagination, integrity, courage, passion, and impact.

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We place student and customer experience at the forefront of everything we do.

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Our key programs include Foundation Studies, English Language Pathways (ELP), language testing, and Informit, a leading research database focused on Australasian content.

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About the role

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As a Casual Student Services Assistant, you'll be an important first point of contact for students, staff and visitors at RMIT University Pathways (RMIT UP).

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You'll provide friendly, professional and responsive customer service across our front‐of‐house operations.

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You'll respond to student enquiries in person, by phone, email and through our Student Management Platform, providing accurate information and connecting students with the right services and support when needed.

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You'll also assist students with routine forms, appointments and navigating relevant systems and resources.

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When things are quieter at reception, you'll support the Student Services team with routine administration, data entry and maintaining accurate student records.

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You'll work closely with colleagues across Student Services to help create a welcoming, inclusive and positive experience for our students.

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This is a casual opportunity that would suit someone who enjoys working with people, is organised and reliable, and can adapt to the changing needs of a busy student‐facing environment.

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About You

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You're a friendly, approachable and service‐focused person who enjoys helping others and creating positive experiences.

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You'll be confident communicating with people from diverse cultural, linguistic and educational backgrounds and know when an enquiry can be handled directly and when it needs to be referred or escalated.

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You'll bring:

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• Strong verbal and written communication skills and a professional, welcoming manner.
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• A genuine commitment to providing high‐quality customer service.
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• Good organisation, attention to detail and the ability to manage routine tasks accurately.
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• The ability to learn new systems, processes and procedures with training and support.
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• Basic computer skills, including Microsoft Office, email and online systems.
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• The ability to work collaboratively and contribute positively to a team environment.
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• An understanding of the importance of privacy, confidentiality and professional boundaries.
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• Reliability, punctuality and flexibility to support changing student and front‐of‐house needs.
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• A current Working with Children Check, or the ability to obtain one before commencing.
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• Previous experience in customer service, reception, hospitality, retail or another people‐facing environment would be highly regarded.
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• Experience working or studying in an education or multicultural environment would also be an advantage.
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What we offer you

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We value our people and are committed to providing a supportive, inclusive, and rewarding work environment.

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• Exclusive employee discounts at leading retailers.
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• Access to professional development training via LinkedIn Learning.
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• A positive workplace culture with a staff reward program, and an Employee Assistance Program (EAP).
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• Discounted travel, professional development opportunities and more.
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Our Commitment to Inclusion

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At RMIT UP, we foster a culture of safety, wellbeing, and inclusion, ensuring everyone feels valued and respected.

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We embrace diversity and treat all individuals with fairness, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio‐economic background, perspectives, or experiences.

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We are an equal opportunity employer committed to being a child‐safe organisation.

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We actively encourage applications from all sectors of the community, including Aboriginal and/or Torres Strait Islander candidates.

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As a Disability Confident Recruitment Team, we are happy to adjust the recruitment process to meet accessibility needs.

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We are a Circle Back Initiative Employer - we commit to responding to every applicant.

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From 1 January 2026, the University will also consider gender-based violence (GBV) risk factors as part of our recruitment processes.

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All applicants will be required to complete a gender-based violence declaration in accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence.

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Preferred candidates will also be required to undertake relevant pre-employment background checks, including Working With Children Checks.

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Applications Close

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Applications Close: 25 Sept 2026 11.59 pm

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About Us

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RMIT UP is a company owned by RMIT University.

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We provide a range of education solutions to students, academics and professionals located in Melbourne and overseas.

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One of the key services we offer is Informit, a leading aggregator of Australasian academic research content and provider of TVNews and EduTV.

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Find out more about our Vision, Our Story and Our People: https://www.rmit.edu.au/up/about