Talent.com
Joe Rascal Investments Pty Ltd
Service Manager - Harley DavidsonJoe Rascal Investments Pty Ltd • Dandenong, AU
Service Manager - Harley Davidson

Service Manager - Harley Davidson

Joe Rascal Investments Pty Ltd • Dandenong, AU
5 days ago
Job description

Joe Rascal Investments Pty Ltd – Dandenong VIC

You will lead the Service Departments across both Dandenong and Ringwood locations, taking responsibility for driving labour sales, gross profit and Service Department profitability. The role is predominantly based at Dandenong, where you will also be hands-on in the Service Advisor function. You will be required to regularly travel to Ringwood to lead the team, drive performance and ensure both dealerships operate to the same high standards. This is a leadership role, but you won't be sitting in an office watching the workshop. You need to be comfortable moving between leading the business and working directly with customers.

Key responsibilities

  • Driving labour sales, gross profit and Service Department profitability
  • Maximising technician productivity, efficiency and workshop utilisation
  • Managing workshop capacity, bookings and daily workflow
  • Leading, coaching and holding technicians and service staff accountable
  • Monitoring KPIs and taking action when performance is below target
  • Improving customer retention and the overall service experience
  • Managing warranty performance, quality control and manufacturer standards
  • Working closely with Parts and Sales to maximise every customer opportunity
  • Controlling costs and improving departmental performance
  • Resolving customer issues quickly and professionally

About you

  • Experienced Service Manager, Workshop Manager or senior Service Advisor with a proven record of improving dealership performance
  • Understanding of workshop KPIs and how to improve them
  • Knowledge of technician productivity and efficiency
  • Understanding of labour sales and gross profit
  • Knowledge of workshop utilisation and capacity management
  • Understanding of customer retention
  • Knowledge of warranty and manufacturer requirements
  • Ability to lead a team and hold people accountable
  • Motorcycle experience is highly regarded, but exceptional candidates from a high-performing automotive dealership environment are equally welcome
  • Commercially driven, decisive and prepared to take ownership

About us

Joe Rascal is a performance-focused motorcycle group with a strong racing mindset and a growing business across motorcycles, service, parts, accessories and lifestyle. If you are looking for a role where you can lead two Service Departments, influence results and be accountable for real business performance, this is the opportunity.

#J-18808-Ljbffr

Create a job alert for this search

Service Manager - Harley Davidson • Dandenong, AU

Similar jobs

Team Leader - Coles Services - Cowes

ColesCowes, VIC, AU

From small everyday moments among the team to larger-scale changes unique to a business like ours, as a Leader, you’ll see the impact of your work connecting to customers and the communities we ser... Show more

Senior Account Manager

A&L Windows | DoorsDandenong, AU

A&L Windows & Doors have been manufacturing quality windows, doors and screens for over 40 years.With a proud history and strong focus on innovation, we continue to grow through a commitment to del... Show more

 • Promoted

Customer Service Specialist - Car Seat Installer

Baby BuntingCannons Creek, AU

Customer Service Specialist - Car Seat Installer.Customer Service Specialist - Car Seat Installer.Customer Service Specialist - Car Seat Installer.Be among the first 25 applicants.Customer Service ... Show more

 • Promoted

Retail Store Manager - Doncaster

kikki.KEastern Suburbs Melbourne, VIC, AU

The world has evolved, and so has kikki.We’ve been passionate about organisation for decades, and have recently shifted the dial include fashionable, functional lifestyle essentials to ensure we’re... Show more

Business Development Manager CV/OE

Dana IncorporatedDandenong, AU

Business Development Manager CV/OE.Be among the first 25 applicants.Business Development Manager CV/OE.Dana is a global leader in drivetrain and e-Propulsion systems.Dana Australia supplies driveli... Show more

 • Promoted

Tech-Savvy Retail Sales & Service Pro

TelstraCroydon, AU

A prominent telecommunications provider is seeking a Retail Consultant to assist customers in connecting through consultative service and tailored solutions.The ideal candidate has experience in a ... Show more

 • Promoted

Residential Aged Care Manager | Healesville

Estia HealthChum Creek, AU

Residential Aged Care Manager | Healesville.Residential Aged Care Manager | Healesville.Residential Aged Care Manager | Healesville.Be among the first 25 applicants.Residential Aged Care Manager | ... Show more

 • Promoted

E-Bike Rider - Hastings Vic

Domino'sHastings, VIC, AU

If you're craving to be part of the most cutting-edge pizza squad in Australia and New Zealand, you're in the perfect spot! Whether you're after a chill gig for some extra cash or looking to kickst... Show more

Heavy & Bulky Installations — Flexible, Self-Employed Crew

ATA LTDCroydon, AU

ATA LTD is expanding its Heavy & Bulky White Glove Delivery & Installation team in Croydon Shire, Queensland, Australia.We're seeking hardworking self-employed installers for a hands-on role involv... Show more

 • Promoted

Service Manager

MP Melbourne (Jaques)Dandenong, VIC, AU

Service Manager | Dandenong South.Lead a High-Performing Team | Global Brand | Vehicle + 13.Full-Time | Leadership Opportunity.Are you a proven service leader with a strong mechanical background an... Show more

Apply to Jaycar Ringwood

Jaycar ElectronicsRingwood, VIC, AU

This vacancy is open for expressions of interest.Suitable candidates will be contacted as opportunities arise within our stores.Please note, only successful applicants will be contacted.You are an ... Show more

Business Development Manager- Building Products

Michael PageDandenong, VIC, AU

Join a leading building materials business with ambitious growth plans.Our client is a well-established Australian business operating nationally within the building products and construction soluti... Show more

Senior Aftersales Manager - Profit & Customer Excellence

The Recruitment SolutionCroydon, AU

The Recruitment Solution is looking for an experienced Aftersales Manager to join their team in Croydon, Queensland.This role involves leading the aftersales department, managing team performance, ... Show more

 • Promoted

Business Development Manager

Skilled Jobs AustraliaKeysborough, VIC, AU

Our client is one of the world's leading international water industry manufacturer of valves, hydrants, pipe fittings and accessories.We are looking for a Business Development Manager with extensiv... Show more

Hybrid Laundry/Bench Technician - Melbourne, Australia

ArjoRowville, VIC, AU

At Arjo, we know what moves us.We go above and beyond for people facing mobility challenges.We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experi... Show more

Seasonal Customer Service Associate – DIY Hub

Bunnings GroupCity Of Maroondah, City Of Melbourne, AU

Bunnings Group is seeking a Seasonal Casual Customer Service Team Member for locations in Croydon, Lilydale, and Ringwood.You will play a key role in delivering outstanding customer experiences, su... Show more

 • Promoted

Retail Manager-Cabinet Hardware(Mandarin-Speaking)

WT HardwareDandenong South, VIC, AU

We are seeking a skilled Retail Manager to join our WT Hardware team in Dandenong South, Victoria.This is a full-time, permanent role, offering the opportunity to lead and develop a thriving retail... Show more

Account Manager

Steelforce AustraliaDandenong, AU

The face of the business in the field – the Account Manager represents Steelforce through strategic account development, solution-based selling, and disciplined commercial execution.They generate d... Show more

 • Promoted

Industrial Solutions Business Development Lead (Field)

Gates CorporationDandenong, AU

A leading industrial solutions provider in Australia is seeking a Sales Executive to drive sales activities in the City of Greater Dandenong.This role involves developing strategic visit plans to m... Show more

 • Promoted

Radiation Therapist — Impactful Care & Career Growth

GenesisCareMitcham, AU

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.GenesisCare has an excit... Show more