Key Account Coordinator

Job Description

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Job no:
Work type: Full time
Location: Regency Park - SA - Australia, Kewdale - WA - Australia
Applications close: 25 Sep :55 PM W. Australia Standard Time

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Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.

What does the job look like? \n

Linfox Intermodal has a unique opportunity for a Key Account Coordinator, supporting a diverse customer portfolio across Road and Rail operations along the East-West corridor. Working closely with customers and internal stakeholders, you'll play an influential role in delivering commercial insights, strengthening customer partnerships and identifying opportunities to support growth across Australia's largest Intermodal network.

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This is a full-time permanent opportunity and can be based out of either our Regency Park, South Australia or Kewdale, Western Australia location with a working schedule of Monday - Friday from 8:00am - 4:00pm. Key areas:

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• Support the preparation and delivery of commercial proposals, customer review packs and business presentations
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• Prepare reports, Quarterly Business Reviews (QBRs), performance insights and customer presentations using operational and commercial data
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• Manage debtor support activities and contribute to effective working capital outcomes
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• Build strong customer relationships and act as a key contact point for customer enquiries and account support
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• Analyse customer and operational data to identify trends, risks and opportunities that support account growth and service improvement
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• Coordinate with operational, commercial and support teams to ensure customer requirements and service commitments are delivered
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Are you the one? \n

We're looking for a proactive and customer-focused professional with a background in transport operations, account management, customer service or a similar customer-facing environment. You bring a positive attitude, strong analytical capability, a willingness to learn and the ability to build trusted relationships with both customers and internal stakeholders. You can demonstrate:

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• Prior experience supporting customer accounts and participating in customer review meetings within the Transport/Logistics industry
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• Capability to prepare operational and commercial reports, business presentations and performance updates
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• Strong analytical and problem-solving skills with the ability to interpret data and identify improvement opportunities
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• Advanced Excel and PowerPoint skills, with exposure to Power BI, SAP or similar business systems viewed favourably
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• Understanding of account management principles, commercial drivers and customer relationship management practices
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• A positive, proactive and self-motivated approach, with a focus on continuous improvement and customer service excellence
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What's in it for me? \n

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• 12 weeks paid parental leave and return to work bonus for eligible employees
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• Career development opportunities and mentoring programs
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• Access to a range of benefits across dining and adventure, travel and health and well-being
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• The chance to work in a high-performing team where your contributions truly make an impact
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At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply. .

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We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information \n

You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

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