ICT Support Technician

Job Description

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Job Type: Permanent position | Full time position

Job Description \n

About SK tes This is your chance to be part of a well-established global leader in providing IT Lifecycle solutions. SK tes is an end-to-end partner for the commissioning, deployment and retirement of technology assets - a world-class choice for all the major technology brands as a sustainability partner. Role Overview

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• Title: ICT Support Technician
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• Company Trading Name: TES-AMM AUSTRALIA PTY LTD
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• Location: 1 Marple Avenue, Villawood NSW 2163
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• Employment Type: Permanent Full-time
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• Salary Range: $78,000 – $85,000 per annum
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• Working Hours: 38 hours per week (76 hours per fortnight)
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• Industry Background: IT, Technology, Manufacturing or Recycling
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About the Role \n

This role is responsible for deploying, maintaining and optimizing our localized computer infrastructure and network systems to ensure seamless business continuity. It involves serving as a key point of technical contact, diagnosing and resolving complex hardware and software challenges and driving proactive troubleshooting.

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The ICT Support Technician is pivotal in cross-collaboration with internal departments, external vendors and end-users to maintain high operational efficiency. This hands-on role has responsibility across local site infrastructure and requires close coordination with broader regional IT operations to align technical standards and support systems.

Job Responsibilities \n

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• Installing, configuring, testing, troubleshooting and repairing computer hardware, peripherals and related equipment.
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• Utilising imaging and deployment tools such as MDT, SCCM, Ghost, Acronis, Windows Deployment Services, PowerShell and macOS deployment utilities to prepare and configure devices.
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• Ensuring devices were ready for deployment by installing operating systems, applications, drivers and updates.
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• Performing secure data backup, restore, migration and decommissioning activities using tools such as Veeam, Acronis, Carbonite, DBAN, Blancco and KillDisk.
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• Setting up end-user workstations including monitors, docking stations, keyboards, mice, printers and network connectivity.
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• Disconnecting and reconnecting PC-based IT equipment during relocations and upgrades.
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• Providing technical assistance and troubleshooting support to end users for hardware and software issues using tools such as TeamViewer, AnyDesk, Remote Desktop, VNC and diagnostic utilities.
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• Logging, tracking, and resolving incidents and service requests using ServiceNow, Jira Service Management and other ITSM platforms, including CMDB updates.
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• Performing network connectivity testing using tools such as Fluke Network Tester, CableIQ, and Wireshark.
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• Maintaining accurate documentation and asset records using Microsoft Excel, Word, SharePoint, Confluence, Lansweeper and Spiceworks.
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• Ensuring compliance with environmental, health and safety guidelines while using appropriate safety and ergonomic equipment.
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Skills and Qualifications \n

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• Minimum 2-3+ years of relevant experience.
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• Minimum Diploma or
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Higher level Relevant Qualification \n

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• Strong interpersonal skills.
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• Confident knowledge of the PC hardware, software and various OS.
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• Responsible attitude to assigned tasks and attentiveness.
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• Excellent problem-solving skills and ability to diagnose and resolve technical issues.
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• Strong communication skills, both written and verbal.
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• Experience with IT Asset Management Systems.
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• Experience in a self-driven role within a technology-focused organization.
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• Knowledge of networking concepts (LAN/WAN, DHCP, DNS, etc.)
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• Experience with Jira/Confluence.
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• Experience selecting, installing and configuring audio systems in meeting rooms.
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What We Offer \n

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• Competitive remuneration package.
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• Clear performance-based incentives and career progression opportunities.
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• Ongoing training and professional development.
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• Supportive and collaborative team environment.
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• Opportunity to be part of a growing global organisation focused on sustainability and innovation.
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