Administration Officer - Community Development/Reception

Administration Officer - Community Development/Reception

Administration Support Officer, Grade 2 - Community Development / Reception

Parkville Youth Mental Health and Wellbeing Service (PYMHWS)

ONGOING PART-TIME | 0.7 EFT (53.2 HOURS) PER FORTNIGHT | PARKVILLE

The Administration Officer provides essential reception and administrative support to the Community Development Program and Continuing Care Teams (CCT) at PYMHWS. Acting as a key front-of-house contact, the role ensures smooth day-to-day operations and delivers professional, customer-focused support to young people, families, carers, staff, and external stakeholders.

The position supports service delivery through reception duties, administrative coordination, data management, project support, training administration, scheduling, reporting, onboarding, and general office operations.

• PYMHWS is Victoria's first standalone public mental health service for young people aged 12-25, delivering innovative, youth-focused mental health care across multiple locations
• The service values Continuous learning and improvement
• Salary Packaging | 5 weeks Annual Leave FOR FULL TIME employees

About Us:

Parkville Youth Mental Health and Wellbeing Service (PYMHWS) is Victoria’s newest public mental health service dedicated to the care of young people aged 12 to 25 experiencing complex mental health challenges.

PYMHWS is leading a bold and values-driven transformation in youth mental health care across Melbourne’s north and west. We exist to walk alongside young people, their families, carers, supporters and kin delivering care that is accessible, inclusive, developmentally appropriate, evidence-informed, and grounded in lived experience. Our service model is shaped by the voices of young people and their communities, and underpinned by a commitment to safety, equity, and continuous learning.

At PYMHWS, we are working with our community and partners to build in a future where all young people can access world-class mental health support, close to home. As we grow, we are looking for passionate, skilled, and visionary professionals to join us in shaping a new era of youth mental health in Victoria.

The Opportunity:

This is a broad and varied administrative role ideal for someone with strong reception and administration experience who enjoys working in a busy, service-focused environment supporting youth mental health programs and multidisciplinary clinical teams. It offers opportunities to contribute to service improvement, project support, training coordination, and frontline customer service within a growing and innovative organisation.

Please review position description for further information about the role’s key responsibilities and requirements.

About You:

We are seeking a highly organised, adaptable and customer-focused Administration Officer who thrives in a fast-paced environment and is passionate about supporting young people and mental health services.

You will bring demonstrated experience in administration within a health, community or human services setting, along with excellent communication, organisational and problem-solving skills. You will be confident managing competing priorities, maintaining accurate records and data systems, and providing professional reception and administrative support to consumers, families, staff and external stakeholders.

The successful applicant will be a collaborative team member with strong attention to detail, a proactive approach to work, and a commitment to delivering high-quality customer service. You will be comfortable working both independently and as part of a multidisciplinary team, while remaining flexible and responsive in a changing service environment.

You will ideally have:

• Demonstrated administration experience in a health, community or human services setting.
• Excellent communication, organisational and problem-solving skills.
• The ability to effectively manage competing priorities and meet deadlines.
• Experience maintaining accurate records, databases and administrative systems.
• A strong commitment to providing professional, responsive and customer-focused service.
• Proficiency in Microsoft Office applications and other administrative systems.
• A collaborative, flexible and positive approach to teamwork.
• A passion for supporting young people and contributing to positive mental health outcomes.

Most importantly, you will align with PYMHWS values and contribute to a safe, inclusive and supportive environment where young people, families and carers are at the centre of everything we do.

Why Join PYMHWS?

• Be part of building a legacy for youth mental health in Victoria
• Work alongside passionate, visionary leaders in a values-led organisation
• Salary packaging options, up to $11,600 tax free earnings
• 5 weeks annual leave plus monthly ADO for full time employees
• Flexible working arrangements including remote work options where possible
• Employee wellbeing focused, access to EAP
• Fitness Passport membership
• Flexible, inclusive, and supportive workplace culture
• Opportunities for professional growth and development

We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our People and Culture team if you’re contacted for an interview.

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