Business Operations Support Officer

We’re not your standard insurance broker

Our story began with four people in a small office on the Gold Coast over 25 years ago. But with a relentless focus on the importance of true customer relationships, we’ve grown into Australia’s most experienced specialist strata insurance broker.

BCB Group’s dedicated team of more than 140 employees now manages insurance policies for over 22,000 body corporates across Australia.Using our significant strata broking and claims management expertise, we’re recognised as subject matter experts andhave an enviable reputation as a broker of choice.

Our approach

We’re riskadvisers.

We partnerwith strata managers to solve problems and remove complexity. We help them make well-informed insurance decisions for the strata communities they look after.

Our philosophy

BCB Group’s cultureisunderpinned by our commitment to doing the right thing and acting responsibly.Our focus on increasing revenue and profit ensures we can continue our strong investments in People, Operations, Technology and Growth – ourfour key Pillars of success.

We believe it’s people that make a business successful. And as part of our next chapter of growth, we’re looking for a new Business Operations Support Officer to join our dynamic and welcoming team in Sydney.

What you’ll do

• Provide frontline support via management of the JIRA Helpdesk and support day-to-day operational issues and queries.
• Investigate processing issues and assist staff with corrections.
• Troubleshoot system defects and bugs.
• Assist with debtors and refunds administration.
• Participate in continuous improvement initiatives that enhance operational effectiveness and service delivery.
• Support regulatory reporting and ensure business processes align with regulatory requirements.
• Assist with training and process documentation.

What you’ll bring

• Problem solving and critical thinking
• Data entry, analysis, and reporting support
• Attention to detail and accuracy
• Planning, organisation, and time management
• Communication skills
• Teamwork and collaboration
• Customer and stakeholder focus
• Initiative and willingness to learn
• Ability to prioritise tasks and manage competing demands
• Flexibility to assist others, as and when required.

We’d really like it if you also have:

• Tier 1 RG 146 (or willingness to obtain within an agreed timeframe)
• Minimum 1-3 years’ experience in administration, operations or business support in an insurance or financial services role
• Experience and comfortable using a wide range of technology tools

What it’s like to work for us

As part of the Steadfast Group, BCB Group supports our people through flexible work arrangements that promote a healthy work/life balance. Our hybrid working model andmarket-leadingtechnologyplatformsenable our people to be connected wherever they are. We’re proud of our inclusive culture and value the unique perspectives that come from diverse backgrounds, experiences, and identities.

When you join BCB Group, you’ll experience:

• Strong and diverse career prospects with exposure to the largest strata insurers and strata managers in Australia.
• Be rewarded with a competitive salary package that allows you to earn as you learn.
• An opportunity to build a career with Australia’s most experienced specialist strata insurance broker.
• Enjoy generous leave entitlements, including purchased leave, parental/carers leave and time off for volunteer activities.
• Benefit from a structured learning and development framework to boost your knowledge.
• Tap into experienced mentors who can guide you along your career pathway.
• Access valuable networking opportunities, a vibrant, supportive culture with regular social events, including those run by our Social and DEIB Committees

Diversity, Equity & Inclusion at BCB Group

At BCB Group, we celebrate diversity and are proud to foster a workplace where everyone feels respected and supported. We welcome people from all walks of life — including individuals with disability, people of all ages and ethnic backgrounds, Aboriginal and Torres Strait Islander Peoples, those of diverse faiths, sexual orientations, and gender identities. We are committed to providing a fair and inclusive recruitment process that ensures equal opportunity for all candidates, and we’re here to support you every step of the way.

If you would like adjustments or support during the recruitment process, please contact us at people@bcb.com.au or call 02 5668 7800.

Our Hiring Manager explains more…

We’re a people business. We’re looking for the right person with the right attitude to join our fast-paced team within an exceptional workplace culture.

Our values guide our behaviour and decisions, helping us work together towards a common goal - United, Protecting Communities.They underpin everything we do, ensuring we maintain high levels of personal integrity and promoting collaboration. We’re open to all ideas and proactively seek new approaches to achieve the best outcome for our customers.

We’vecome a long way, butthere’s still so much to discover. When you join our team, you’ll be a key part of our exciting future growth.
You can also check out our website at www.bcb.com.au.

Successful applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment.

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