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Claims Coordinator - Insurance Restorationseek.com.au • Melbourne, AU
Claims Coordinator - Insurance Restoration

Claims Coordinator - Insurance Restoration

seek.com.au • Melbourne, AU
5 days ago
Job description

Claims Coordinator - Insurance Restoration

Claims Coordinator to own every job from the first phone call to the paid invoice, for a new property restoration business working across greater Melbourne and Victoria. You take the loss notification, register the claim, get a crew moving inside the response time we've committed to, keep the insurer's portal current, submit the reports, raise the invoice and follow the payment.

Key responsibilities

  • Taking loss notifications from insurers, adjusters, builders and homeowners, and registering them promptly
  • Triaging urgency and getting a crew moving inside our response commitments
  • Scheduling crews, equipment and subcontractors across a day that changes constantly
  • Keeping every claim current in the insurer portals and inside SLA
  • Preparing and submitting scopes, quotes, reports, photographs and completion documentation
  • Being the calm, consistent point of contact for a client through the whole job
  • Raising invoices against approved scopes and following up what's owed
  • Keeping the office running — supplies, PPE, onboarding, registers and records
  • Building the systems and rhythms this business will run on for the next decade

About you

  • Two or more years in claims, job coordination, service scheduling or busy administration
  • A telephone manner that steadies someone who has just had a flood through their house
  • Genuinely strong written English — you'll be writing to insurers every day
  • Real attention to detail, and the discipline to finish what you start
  • Insurance, restoration, building or trades experience is a strong advantage
  • Experience with insurer claim portals or job management software is a plus, not a must — we'll teach it
  • 12% superannuation
  • Flexible or part-time hours considered for the right person
  • A suburban office, no city commute
  • Being employee number one in the office, with real influence over how the business works
  • Training in the insurance restoration process from someone who knows it end to end
  • A path to Operations Coordinator or Office Manager as we grow

About us

We restore property after water damage, mould, fire and smoke incidents — the work that happens in the hours and days after someone's worst morning. The business is new; the experience behind it is not. We are building this one properly from the first day: right equipment, right training, right documentation.

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Claims Coordinator - Insurance Restoration • Melbourne, AU

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