Care Partner - Support At Home

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe andequitablecare, for every stage of life, delivered with world-leadingexpertiseand over 175 years of experience.

As a leading academic health service,we'recommitted to providing tomorrow's care today by integrating research,teachingand training into everyday practice.

Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

Are you currently part of the team at Monash Health? Use your network login to access the Monash Health Careers portal and discover all the job opportunities open to you, to support growing your career within the organisation.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

About the Role

Monash Health Aged Care Services is seeking a passionate and experiencedCase Managerto join ourCommunity Support Options team. Based within ourHome Care Package (HCP) program, you will play a key role in supporting older people and their carers across theCasey, Cardinia, Greater Dandenong, Kingston, and Bayside municipalities. This is an exciting opportunity to contribute to high-quality, person-centred care in line with the latest aged care reforms.

Key Responsibilities

• Deliver awellness and reablement-focused model of care, managing a diverse caseload of HCP clients.
• Conductcomprehensive client assessmentsand develop tailored care plans to enable independence at home.
• Provide holistic support within a structuredcase management framework.
• Work collaboratively with rostering teams, agencies, contractors, and other stakeholders to ensure seamless service delivery.
• Actively contribute to theongoing development and improvementof the Home Care Program, including service planning and review.
• Monitor program outcomes by reporting onKPIs and budget performanceto Care Managers and Team Leaders.
• Coordinate with multiple service providers to ensure services remain aligned with individual care plans.
• Regularly review client needs, well-being, and progress, recommending adjustments to services as required.
• Manage new inquiries, referrals, and client information via theMy Aged Care Services Portal.
• Proactively resolve client-related challenges with practical, client-centred solutions.
• Stay informed onaged care reforms, legislation, and quality standards, applying this knowledge in practice.
• Prepare, manage, and monitorindividual client budgets.
• Support clients through the current transition to theSupport at Home Program, ensuring continuity of care.

About You

• Relevant tertiary qualifications inhealth, social sciences, or a related discipline.
• Demonstrated experience incase management, ideally within aged care.
• Strong knowledge ofaged care reformsandconsumer-directed care models.
• Highly developedcomputer literacy, communication, and organisational skills.
• Ability to work bothindependently and collaborativelywithin a team.
• A commitment to deliveringhigh-quality, client-centred carewith empathy and professionalism.

We encourage you to apply if you are ready to make a meaningful difference in the lives of older people and contribute to a supportive, forward-thinking care environment.

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement.

Our teams play a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity, transparency and excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do.

We areFullHearted, OpenMindedandAllIn,enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness,equityand diversity in the workplace and to Child Safe Standards.

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