Casual Receptionist – Holiday Accommodation

Casual Receptionist - Holiday Accommodation

As one of the first points of contact for guests, you'll play an important role in making sure their stay runs smoothly from booking through to departure. This is a varied, hands-on role suited to someone who enjoys working with people, providing great customer service and being part of a small, supportive accommodation team.

Key responsibilities

• Welcoming guests and managing check-ins and check-outs
• Responding to guest enquiries by phone, email and in person
• Taking and managing accommodation bookings
• Assisting guests with questions, requests and local recommendations
• Processing payments and maintaining accurate reservation information
• Liaising with housekeeping and maintenance to ensure rooms are ready for arriving guests
• Assisting with general reception and administrative duties
• Helping resolve guest concerns in a friendly and professional manner
• Supporting the wider team with the day-to-day operation of the resort

About you

• Friendly, approachable and genuinely enjoys dealing with people
• Reliable and able to work independently when required
• Confident communicating both in person and over the phone
• Comfortable using computers, email and booking systems
• Organised and able to manage multiple tasks during busy periods
• Calm and solutions-focused when dealing with guest issues
• Well presented with a professional attitude
• Willing to learn and be part of a close-knit team

Previous experience in hotel, resort, holiday accommodation, reception or customer service would be highly regarded, although we're also happy to consider someone with the right attitude and willingness to learn

Experience with Resley (PMS) is an advantage.

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