Talent.com
Hearth Support Services
Quality Improvement and Compliance ManagerHearth Support Services • Glen Iris, VIC, AU
Quality Improvement and Compliance Manager

Quality Improvement and Compliance Manager

Hearth Support Services • Glen Iris, VIC, AU
1 day ago
Job type
  • Quick Apply
Job description

Are you a seasoned quality leader who thrives on driving safety, compliance, and best practice?

Hearth Australia is seeking an experienced Quality Improvement and Compliance Manager to join our Quality team who will lead our accreditation, governance, and continuous improvement functions across the organisation.

In this pivotal role, you will set and uphold standards for compliance, safety, and continuous improvement while shaping a culture of quality and accountability across both head office and support teams.

You will be primarily based in our Glen Iris office, with occasional travel required to our other Hearth offices and participant locations when required

What You’ll Lead and Drive in your role:

  • Oversee accreditation programs, internal audits, and quality management systems.
  • Drive compliance with NDIS Practice Standards, Safeguards Commission requirements, OHS legislation, and organisational policies.
  • Lead risk assessments, continuous improvement initiatives, and safeguarding frameworks.
  • Manage incident reporting, investigations, and Commission submissions.
  • Coordinate reportable incidents, restrictive practices, and behaviour support compliance.
  • Build a culture of quality, safety, clinical excellence, and workforce capability.

Your Key Focus Areas in the role will be :

  • Quality, Safety and Compliance Programs
  • Accreditation and Internal Audits
  • Incident Management and Reporting
  • Restrictive Practices and Behaviour Support
  • Occupational Health and Safety (OHS)
  • Staff Training, Supervision and Competency
  • Risk Management and Governance
  • Document Control and Policy Frameworks

Requirements

Our Key Selection Criteria for the role:

  • Proven experience in a Senior Quality, Governance or Compliance role
  • Qualifications in Disability, Community Services, Nursing or related field
  • Experience in NDIS, Aged Care or Community Services

Strong knowledge of:

  • NDIS Practice Standards
  • High Intensity Support Skill Descriptors
  • Implementing behaviour support plans and restrictive practices
  • Child Safe Standards
  • Human rights-based frameworks
  • Proactive, resilient and solutions-focused
  • Collaborative and confident in working with multidisciplinary teams
  • Clinical governance and quality system leadership
  • Risk management, incident oversight and OHS leadership
  • Strong planning, documentation and stakeholder management
  • Ability to influence, train, and uplift standards across teams

Mandatory requirements

  • Relevant degree in health, disability or related disciplines
  • NDIS Worker Screening Check or the willingness to obtain one
  • Australian working rights
  • Two professional references
  • Ability to work in a fast-paced environment independently and as part of a team

Benefits

Why work at Hearth?

Hearth is a registered NDIS and TAC disability support services provider with a commitment to consistently provide the highest standard of support to our participants. We achieve this through fostering and cultivating long-term, sustainable relationships.

    • Rewarding work - see the people you've recruited succeed and grow over time!
    • Supportive and dynamic team environment
    • Ongoing training and development
    • Competitive salary
    • Hybrid working model

If this sounds like you, we would love to hear from you!


Please include both a copy of your resume and a cover letter addressing the key selection criteria, your suitability for the role, and a little about yourself.
Please note that only shortlisted applicants will be contacted.

Create a job alert for this search

Quality Improvement and Compliance Manager • Glen Iris, VIC, AU

Similar jobs

Clinical Trial Quality & Compliance Lead

The University of MelbourneMelbourne, AU

The University of Melbourne is seeking a Clinical Trial Quality Officer to enhance the quality and compliance of clinical trials.In this full-time role, you will conduct audits, ensuring adherence ... Show more

 • Promoted

General Manager, Compliance APAC

BupaMelbourne, AU

General Manager, Compliance APAC.General Manager, Compliance APAC.Get AI-powered advice on this job and more exclusive features.Be at the heart of our mission to become the world's most customer-ce... Show more

 • Promoted

Compliance & Risk Manager

BoddMelbourne, AU

Location: Melbourne, Victoria, Australia.The Compliance & Risk Manager is responsible for building, maintaining, and optimizing the organisation’s compliance, regulatory, and risk frameworks as the... Show more

 • Promoted

Tax Quality & Compliance Leader—Remote/Hybrid

Perpetual LimitedMelbourne, AU
Remote

A leading financial services company based in Australia is seeking a Tax Quality & Compliance Manager.This role is responsible for managing the quality and compliance function for Business Advisors... Show more

 • Promoted

QA Lead: Elevating QC Compliance & Lab Readiness

Moderna TherapeuticsMelbourne, AU

A global biotechnology company is seeking a Quality Assurance (QA) lead in Melbourne to oversee Quality Control (QC) compliance with cGMP regulations.This individual will manage laboratory operatio... Show more

 • Promoted

Risk and Compliance Manager

Lawson HR GroupMelbourne, AU

This range is provided by Lawson HR Group.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job poster from Lawson HR Group.Rec... Show more

 • Promoted

Change Training Lead — Compliance Learning (Melbourne Onsite)

DavidsonMelbourne, AU

A leading consultancy firm is seeking a Change Training Specialist in Melbourne to develop and deliver training on new classification and information-handling requirements as part of a large-scale ... Show more

 • Promoted

Senior Manager, Regulatory Compliance - Mercer Super

MarshMelbourne, AU

We are seeking a talented individual to join our Line 2 Risk and Compliance team at Mercer Super.This role will be based in Melbourne or Sydney.This is a hybrid role that has a requirement of worki... Show more

 • Promoted

Senior Manager, Compliance Policy & CMS Excellence

EnergyAustraliaMelbourne, AU

A leading energy provider in Melbourne is seeking a Senior Manager, Compliance Risk Policy Framework to drive compliance and governance initiatives.You will lead a specialist team, ensuring the ent... Show more

 • Promoted

Senior Quality Engineer - SAP PPM - Project Portfolio Management

PlanitMelbourne, AU

Senior Quality Engineer – SAP PPM – Project Portfolio Management.Planit are world leaders in application testing and quality engineering.We provide solutions that support organisations to deliver h... Show more

 • Promoted

Quality Manager

Kao CorporationMelbourne, AU

Kao is built on a strong heritage of innovation and a cultural philosophy to always walk the right path.With over 130 years of experience, we’ve become a global leader in the FMCG industry, committ... Show more

 • Promoted

Senior Compliance Manager: CFD & AML

MitradeMelbourne, AU

A global financial services firm in Melbourne is seeking a Compliance Manager/Senior Compliance Manager to oversee regulatory compliance.You will develop policies, monitor regulatory changes, and c... Show more

 • Promoted

Supplier Performance Manager

Crawford & CompanyMelbourne, AU

We have an exciting opportunity for a Supplier Performance Manager, where you will be the conduit between the business and our suppliers (builders and restorers), in ensuring that our suppliers’ pe... Show more

 • Promoted

Change Manager

PeoplebankMelbourne, AU

Melbourne | 6‑Month Contract | Up to $880 per day inclusive of super.Strong potential for contract extension or transition into a longer‑term engagement.Join a respected Victorian public sector org... Show more

 • Promoted

Technical Operations Manager — Dealer Support & Quality

Toyota Motor Corporation AustraliaWilliamstown, AU

A leading automotive manufacturer is seeking a Technical Operations Manager in Altona North, Victoria.The role involves providing technical support to dealers, ensuring customer satisfaction, and m... Show more

 • Promoted

Senior Quality Coach: Elevate Quality Across Teams

AutoGrabMelbourne, AU

A dynamic tech company in Australia is seeking a Senior Quality Coach to elevate quality standards and mentor teams.This influential role focuses on instilling a culture of quality while implementi... Show more

 • Promoted

Change Manager

Yarra Valley WaterMelbourne, AU

Join Yarra Valley Water as a Change Manager on a 2-year maximum-term opportunity within the Customer Transformation and Technology team.Lead change management initiatives for large-scale customer p... Show more

 • Promoted

Quality and Training Team Lead

RecoveriescorpMelbourne, AU

Quality and Training Team Lead.Influence quality and training frameworks that impact customer experience.Mentor a high-performing team and foster a culture of learning and excellence.Position yours... Show more

 • Promoted

Quality Specialist

Wesfarmers HealthMelbourne, AU

We’re looking for a detail-driven and collaborative.In this key role, you will be responsible for maintaining and enhancing quality and compliance standards across our private‑label portfolio.Repor... Show more

 • Promoted

Compliance Lead - Rolling Stock

Metro Trains MelbourneMelbourne, AU

Compliance Lead - Rolling Stock.Permanent Full-Time based at 700 Collins Street.We’re excited to offer an opportunity to join the.Reporting to the Head of Asset Management, you’ll play a pivotal ro... Show more