Residential Life & Customer Service Manager

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australia and New Zealand. We employ a team of over 1200 people who are dedicated to our vision, “To build inclusive communities for inspired living”.

OPPORTUNITY

We’re seeking a passionate customer focused professional to join our team as a Residential Life & Customer Service Manager on a full-time basis (Monday to Friday roster).

Who You Are & The Role

Living away from home can be a daunting experience for many of our residents. Our team play an important role in creating a fun and supportive community environment across our properties – and this is where you come in... if you’re a warm, friendly, and a passionate team player who would like to contribute to our great culture and student experience this may be the role for you.

There are lots of qualities that we look for in our team, but above all we need people who are resilient, supportive, caring, hands on and positive. Previous experience in a community role supporting students or similar exposure to health and well‑being will be beneficial to this role. The position is rewarding but requires focus and planning as you will need to perform a range of tasks including researching and developing evidence-based programs and policies and supporting a robust events and activities program. Some of your essential skills include strong written and verbal communication skills, good computer skills, solid planning, and organisational skills and a “we care” attitude.

Key responsibilities for this role will include, but not be limited to:

• Provide leadership and support in the management and development of the Residential Life Program at the property
• Manage a diverse and holistic calendar of events for residents while balancing core areas of support and resident interests
• Provide exceptional service to all internal customers and associated organisations
• Maintain and build trusted relationships with University support services across campus to ensure the wellbeing of students
• Recruit, train and manage of a team of Residential Advisors and Senior Residents
• Be an active member of the emergency response team during shift times and after‑hours
• Manage the day-to‑day administrative operations
• Build and maintain relationships with each key stakeholder group (investors, university housing bodies, key learning institutions)
• Ongoing management of the apartments including inspections and maintenance requests
• Manage the property’s financial performance
• Maintain the property to the highest level of cleanliness and presentation
• Assist in implementing, fostering and promoting the Residential Life Program to all students

Our Mandatory Requirements Include

• Unrestricted work rights in Australia
• National Police Check (completed within last 3 months)
• Working with Childrens Check
• First Aid & CPR Certificate (or willing to obtain)

Why UniLodge

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this.

Our people are the heart of our business, and their contributions are valued and celebrated.

• Access to ongoing training
• Career growth opportunities
• Performance recognition programs
• Tools and resources to support mental health and wellbeing
• Various leave options including study leave
• Parental leave entitlements

UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‑based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

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