Global Service Operations Specialist - Australia

Job Description

Global Service Operations Specialist - Australia

\n

Your role

\n

Candidates must hold a valid work visa for the country/region where the position is located. You will:

\n

\n
• Shape global service strategy: through deep rotation across business areas, gain familiarity with Anker's full product lifecycle, then help formulate and optimize global service operations strategy to align service processes with business needs and drive continuous service quality improvement.
\n
• Execute cross-border service projects: participate in the execution and monitoring of multinational service projects, including pre-launch testing coordination, feedback collection, and analysis, to ensure smooth delivery and expected outcomes.
\n
• Optimize the customer service experience: directly engage in international customer service, address customer inquiries, and record and analyze the voice of the customer (VOC), with a focus on closing the loop on technical issues to continuously improve product technology and service and raise customer satisfaction.
\n
• Manage the overseas after-sales network: help manage the global after-sales network, maintain close communication with overseas agents and distributors, and drive the effective rollout of after-sales policies, technical support, and standard processes across the globe in a multicultural environment.
\n
• Analyze service operations data: use data analysis tools to conduct in-depth analysis of service operations data and provide data support for business and technical decision-making.
\n

\n

Your role

\n

Candidates must hold a valid work visa for the country/region where the position is located. You will:

\n

\n
• Shape global service strategy: through deep rotation across business areas, gain familiarity with Anker's full product lifecycle, then help formulate and optimize global service operations strategy to align service processes with business needs and drive continuous service quality improvement.
\n
• Execute cross-border service projects: participate in the execution and monitoring of multinational service projects, including pre-launch testing coordination, feedback collection, and analysis, to ensure smooth delivery and expected outcomes.
\n
• Optimize the customer service experience: directly engage in international customer service, address customer inquiries, and record and analyze the voice of the customer (VOC), with a focus on closing the loop on technical issues to continuously improve product technology and service and raise customer satisfaction.
\n
• Manage the overseas after-sales network: help manage the global after-sales network, maintain close communication with overseas agents and distributors, and drive the effective rollout of after-sales policies, technical support, and standard processes across the globe in a multicultural environment.
\n
• Analyze service operations data: use data analysis tools to conduct in-depth analysis of service operations data and provide data support for business and technical decision-making.
\n

\n

What do we expect

\n

1. Class of 2027, bachelor's degree or above; majors in science and engineering (electronics, mechanical engineering, automation, computer science, etc.), marketing, international trade, and related fields are preferred.2. Strong language skills with fluency in listening, speaking, reading, and writing; English or one of the following languages can serve as a working language: German, Spanish, French, Italian, Arabic, and others.3. A solid technical background or foundation in science and engineering, with the ability to understand and analyze product technical processes and customer feedback, and strong data analysis skills.4. Strong learning ability and team collaboration, with the capacity to quickly acquire new knowledge, effectively coordinate internal and external resources, and resolve complex technical and business issues.5. Strong cross-cultural communication skills, with the ability to understand, respect, and adapt to cultural differences across countries and regions and to collaborate effectively in a multicultural environment.6. A strong sense of customer service and a commitment to building a career in technology and service operations.

\n

What do we expect

\n

1. Class of 2027, bachelor's degree or above; majors in science and engineering (electronics, mechanical engineering, automation, computer science, etc.), marketing, international trade, and related fields are preferred.2. Strong language skills with fluency in listening, speaking, reading, and writing; English or one of the following languages can serve as a working language: German, Spanish, French, Italian, Arabic, and others.3. A solid technical background or foundation in science and engineering, with the ability to understand and analyze product technical processes and customer feedback, and strong data analysis skills.4. Strong learning ability and team collaboration, with the capacity to quickly acquire new knowledge, effectively coordinate internal and external resources, and resolve complex technical and business issues.5. Strong cross-cultural communication skills, with the ability to understand, respect, and adapt to cultural differences across countries and regions and to collaborate effectively in a multicultural environment.6. A strong sense of customer service and a commitment to building a career in technology and service operations.