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ORS Group
Client Services OfficerORS Group • Port Macquarie, NSW, AU
Client Services Officer

Client Services Officer

ORS Group • Port Macquarie, NSW, AU
8 days ago
Job description

About the role:

We are seeking an enthusiastic and motivated Administration officer to join our beautiful Port Macquarie office with 20+ employees on site. Working with a national administration team to support business functions. This is a full time position working Monday – Friday.

Your Duties:

  • Managing Incoming telephone enquiries
  • Managing bookings and rescheduling for NDIS services
  • Front of house duties for the office, greeting clients & customers
  • Allocating new referrals to appropriate clinicians based on experience, location and skill set
  • Ownership of site presentation, cleanliness and events preparation
  • Completing site audits as required
  • Creating and updating electronic records for existing clients
  • Assisting with reporting as required
  • Other additional administration duties as required

Role requirements:

  • Administration and/or reception experience (desired, but not essential)
  • Previous Health knowledge (desired, but not essential)
  • Focus on providing exceptional customer service
  • Exceptional communication skills with internal & external stakeholders
  • Exceptional attention to detail, organisational and time management skills
  • Ability to work effectively as part of a team
  • Willing to undergo a National Police Check
  • Hold a or be willing to obtain Working with Children or Vulnerable Person check

We also provide:

  • Equipment and resources including a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.
  • Multi-disciplinary team approach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
  • Intensive induction program, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be.
  • Opportunities for career progression and advancement due to our priority to promote from within first.
  • Strong and positive reputation within our industry, so you can work for a provider that you can be proud of.

Please 'Click Apply' for this role and attach your Resume and Covering Letter.

The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.

  • Excellent Career Progression and Professional Development Opportunities!
  • Full time position working Mon - Fri 9am - 5pm! Local Port Macquarie Clinic
  • Come join our team and experience a fun and inclusive culture!
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Client Services Officer • Port Macquarie, NSW, AU

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