Talent.com
IDP Education
IELTS Operations Assistant (Geelong)IDP Education • Geelong, AU
IELTS Operations Assistant (Geelong)

IELTS Operations Assistant (Geelong)

IDP Education • Geelong, AU
4 days ago
Job description

Company description:

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com

Job description:

Key accountabilities

Customer Service

  • Ensure all customers receive an outstanding experience at every point of their journey before, during and after the test - in person.
  • Build and maintain a good working relationship with internal and external stakeholders
  • Provide advice relating to official IELTS preparation tools and IDP services
  • Support clients with a diverse range of backgrounds and abilities
  • Contribute to a supportive, innovative and customer-focused team culture

Operations Management

  • Management of test day activities including customer registration and supervision of the test
  • Preparation of test day documents
  • Updating digital databases and records
  • Oversee and update the schedule of Speaking tests
  • Ensuring the proper management of secure and confidential materials
  • Problem-solving and troubleshooting technical systems including hardware and software platforms
  • Contribute to a culture of continuous improvement and best practice

Quality and Compliance

  • Ensure all pre-test, test day and post-test activities meet IELTS standards
  • Ensuring all data is entered, stored, updated and accessed whilst maintaining security and confidentiality
  • Responding to any incidents or potential security risks
  • Completion of required training policy acknowledgments
  • Carry out work in a professional manner in accordance with organisational values
  • Contribute to a culture of quality, integrity and excellence

Required experience

  • Excellent verbal and written communications skills
  • Outstanding customer service
  • Strong problem-solving and decision-making
  • Demonstrated ability to work independently and effectively within a team
  • Customer and quality-focused with strong attention to detail
  • Strong organisational and time management skills with the ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner
  • Experience using MS Office, Microsoft Teams and confidence to work with a range of other technologies

Profile description:

Role purpose

The IELTS Operations Assistant at Geelong supports the Test Centre to ensure an outstanding service is provided to all customers and that operations are conducted in accordance with IELTS rules and regulations. This requires coordination with other members of the Test Centre team, management of customer enquiries and other pre-test, test day and post-test activities to ensure the Test Centre meets its goals of efficiency, compliance and customer satisfaction. This is a casual role for our IELTS testing location at Geelong.

Shifts: 2 or 3 shifts a month (Saturdays only)

Remuneration: The IELTS Operations Assistant is paid $34.44 per hour.

We offer:

We are evolving rapidly. This is an exciting time to join us as we transform the way people access global education and opportunities, through leveraging innovative technology and a creating a connected world.

Our people are always at the forefront of what we do. We strive to provide workplaces that are truly diverse and representative of the communities that we work in, so our people feel empowered to bring their best and authentic selves to work. We are focused on continuing to build a culture of inclusion and belonging by providing a safe work environment where all our people are encouraged to excel, be agile and creative, and seek new ways to solve meaningful problems.

#J-18808-Ljbffr

Create a job alert for this search

IELTS Operations Assistant (Geelong) • Geelong, AU

Similar jobs

First Aid Trainer - Geelong (Permanent Part-Time)

Real ResponseGeelong, VIC, AU

Simulation-Based First Aid Trainer – Geelong.Bring your emergency experience to life.Help save lives when it matters most.Based in Geelong | Permanent Part-Time role | 4 days per week preferred.Ma... Show more

Home Care Worker — Flexible Hours & Growth Path

Baptcare CareersGeelong, AU

BaptistCare is seeking a Home Care Worker to support older Australians in Geelong and surrounding areas.You will provide in-home care, assist with daily tasks, and build meaningful connections to h... Show more

 • Promoted

Business Banking Manager, Broker | Geelong

NABGeelong, AU

Permanent full-time opportunity available in Geelong and surrounding areas.Permanent full-time opportunity available in Geelong and surrounding areas.Work in a collaborative and inclusive team envi... Show more

 • Promoted

Casual Retail Sales Assistant

Spendless ShoesLeopold, VIC, AU

Love Shoes, Love Fashion, Love People.Join Australia's most successful footwear retailer.Fun, fast paced and diverse role.Vibrant inclusive work culture.For the past 30 years, millions of happy Aus... Show more

 • New!

CT Supervisor - Geelong Area

Unite RecruitmentAustralia, Victoria, Geelong
Quick Apply

Ready to take the next step in your career? Join a dynamic imaging team in Geelong, where you'll lead operations, mentor staff, and make a positive impact in healthcare.Lead and supervise a high-pe... Show more

Apply to Jaycar Geelong

Jaycar ElectronicsGeelong, VIC, AU

This vacancy is open for expressions of interest.Suitable candidates will be contacted as opportunities arise within our stores.Please note, only successful applicants will be contacted.You are an ... Show more

First Aid Trainer - Geelong (Casual)

Real ResponseGeelong, VIC, AU

Simulation-Based First Aid Trainer – Geelong.Bring your emergency experience to life.Help save lives when it matters most.Based in Geelong | Casual role | Travel opportunities.Make a real impact ... Show more

Outside School Hours Care Educator - Geelong

Camp AustraliaGeelong, VIC, AU

Are you passionate about making a difference in children’s lives? Camp Australia is looking for.As an educator with us, you'll be at the heart of all the fun and excitement, whether it's before sch... Show more

General Practitioner | Geelong | DPA Location

Healthcare Professionals GroupGeelong West, VIC, AU

Premium private billing clinic offering 65% of billings.Potential earnings of $500/hour with full private billing.Relocation allowance provided for moratorium bound GPs.Opportunity to focus on spec... Show more

VR GP - Mixed Billing - Geelong

HealthcarelinkGeelong, VIC, AU

A well-established, high-demand medical centre is seeking additional General Practitioners to join its experienced and supportive team due to continued patient growth.The clinic currently has 10 GP... Show more

Geelong Corporate & Commercial Legal Assistant

Coulter Legal Lawyers PtyGeelong, AU

A leading regional law firm is seeking a motivated Legal Assistant to join their Corporate & Commercial team in Geelong.The successful candidate will have experience in legal administration, strong... Show more

 • Promoted

Join a Thriving GP Practice in Geelong – Earn 70% of Medicare Billings

GP2Oz LtdGeelong, AU

Position Title: General Practitioner (GP).Modern, well-established GP practice fully computerised with Best Practice software and the clinic is able to sponsor doctors from overseas.Open Monday to ... Show more

 • Promoted

Retail Store Manager - Geelong

LORNA JANEGeelong, VIC, AU

Before it was called Activewear, Lorna Jane imagined it, designed it, and defined it creating a movement that redefined how women move, dress, and live.Today, we lead with purpose creating elevated... Show more

Therapeutic Youth Support Specialist – Geelong

MacKillop Family Services PtyGeelong, AU

A community-driven support organization in Geelong is seeking a Therapeutic Youth Support Worker for its Targeted Care Packages program.This casual position involves providing personal support to y... Show more

 • Promoted

Grooming Salon Manager North Geelong

PetbarnGeelong, AU

We have an amazing opportunity for a talented and experienced Pet Stylist looking to become a Grooming Salon Manager at Petbarn in North Geelong.As a Salon Manager you must be able to clip and scis... Show more

 • Promoted

Employment Pathways Coach

genUHighton, VIC, AU

P/H + Superannuation + NFP salary packaging benefits.We’re looking for a motivated and capable.U’s Employment Pathways program.In this hands-on role, you’ll deliver tailored supports that help part... Show more

Grooming Salon Manager: Lead Groomers & Operations

PetbarnGeelong, AU

Petbarn in North Geelong is seeking a talented Grooming Salon Manager with at least 3 years of professional grooming experience to lead a passionate team.You will clip and scissor across breeds, pr... Show more

 • Promoted

Geelong - Disability Support Worker

InLife Independent Living LtdGeelong, AU

Are you a fantastic disability support worker?.Regular shifts, flexibility to work mornings, evenings and weekends.We’re a rapidly scaling, not-for-profit disability support provider that believes ... Show more

 • Promoted

Team Member - South Geelong

Grill'dGeelong, VIC, AU

At Grill’d, we’re more than just burgers - we’re about epic vibes, fresh flavours, and moments that make people smile.With 175+ restaurants nationwide and a team that’s as passionate as they are fr... Show more

BOUNCE Geelong, 3/174 Torquay Road, Geelong, Victoria, Australia

Bounce IncGeelong, AU

BOUNCE Geelong, 3/174 Torquay Road, Geelong, Victoria, Australia.Host positions at BOUNCE involve welcoming guests, ensuring a safe and enjoyable experience, and delivering top‑class customer servi... Show more