Marketing Manager, Engagement and Retention (8-month contract)

Job Description

Marketing Manager, Engagement and Retention (8-month contract) About us \n

We are an award-winning, national $18B public offer industry fund focused on the education and community sectors. Working for NGS Super means being part of something bigger and working to make a difference to our members and their financial future.

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Our people are key to our success, and as we grow, we're committed to finding and retaining the right talent to join the journey. As well as a flexible and fun workplace, we offer competitive benefits including additional leave entitlements, personal & professional development and health & wellbeing programs.

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Click on the video below to learn more!

About the Role \n

We're looking for a Marketing Manager, Engagement & Retention to join us on an 8-month parental leave contract.

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Reporting to the Senior Manager, Engagement & Retention Marketing, you'll play a key role in helping members and employers get the most from their relationship with NGS. You'll lead the delivery of engagement and retention programs across the member lifecycle, including onboarding, activation, targeted communications, service change initiatives and retention campaigns.

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Working closely with teams across the Fund, you'll use data, insights and creativity to deliver personalised experiences that strengthen engagement, improve retention and support our strategic growth objectives. You'll thrive in a fast-paced environment where progress matters, using performance insights, AI-enabled tools and a test-and-learn mindset to continuously improve campaign outcomes.

What You'll Do \n

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• Develop and deliver member and employer onboarding, engagement and lifecycle campaigns that drive action and strengthen long‑term relationships.
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• Design and execute targeted retention initiatives that address key attrition risks and improve member and employer loyalty.
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• Create compelling and personalised content across channels using a combination of original writing and AI-powered tools.
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• Use data, research and campaign insights to optimise engagement programs and improve marketing performance.
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• Support communications and campaigns associated with major service or business changes, helping members and employers navigate change effectively.
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• Collaborate with Product, Growth, Advice, Service, Data and Digital Experience teams to deliver connected marketing initiatives aligned to business objectives.
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• Partner with external agencies and creative teams to develop high‑quality marketing campaigns and assets.
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• Work with the Social Media Manager to support content development across key social media channels.
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• Track campaign performance, analyse results and provide recommendations to improve engagement, retention and business outcomes.
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• Contribute to the development of dashboards and reporting to monitor campaign effectiveness and member retention trends.
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About You \n

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• Tertiary qualifications in Marketing, Communications, Business or a related field.
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• 5+ years' experience in marketing, with a proven track record of delivering campaigns that drive engagement, loyalty and retention.
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• Strong campaign management skills, from planning and content development through to execution, optimisation and reporting.
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• Excellent writing, editing and communication skills, with the ability to tailor content to different audiences and channels.
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• Experience using AI and automation tools to improve content creation, campaign delivery and marketing effectiveness.
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• A data‑driven mindset, with the ability to analyse performance, uncover insights and make recommendations that improve outcomes.
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• Experience managing external agencies and creative partners to deliver high‑quality campaigns and assets.
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• Experience in building email campaigns in Adobe Journey Optimizer (AJO).
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We are a super fund with an exceptional work culture, providing a diverse offering in developing our people and you can be a part of it while earning an attractive remuneration package!

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Please note that to be eligible for this role, you are required to have permanent Australian working rights and residency.

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We are an equal opportunity employer committed to creating a workplace that values diversity, equity and respect for all individuals.

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