Technical Inside Sales Representative

Job Description

Join a Global Leader in Engineered Flow Control Solutions

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Crane ChemPharma & Energy, a division of Crane Company, designs, manufactures, packages, and markets engineered flow control solutions for critical applications across the chemical, power, water, mining, and hydrocarbon processing industries.

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At Crane, our people are at the heart of everything we do. As a global organisation, we embrace best practices from around the world and foster a culture built on teamwork, continuous improvement, customer focus, and innovation. We encourage our employees to challenge the status quo, expand their skills, and contribute to the success of our customers and business.

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Due to continued growth, we are seeking a Technical Inside Sales Representative to join our team based in St Marys, Western Sydney.

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This role is ideal for an experienced customer-focused professional with a background in industrial products, trades, manufacturing, technical sales support, customer service, pumps, valves, instrumentation, fittings, electrical products, hydraulics, or other industrial equipment.

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Whether you're currently working in an Inside Sales role, Customer Service position, estimating role, or you're looking to move off the tools and into a rewarding office-based career, we'd love to hear from you.

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Why Join Us?

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Supportive Team Environment: Work alongside a highly experienced team of sales, project management, supply chain, and technical professionals. You'll receive ongoing support and guidance while building your industry knowledge.

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Training and Development: Comprehensive training is provided, including product knowledge, systems, quotation processes, and technical sales support.

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Career Growth Opportunities: We believe in promoting from within and providing long-term career pathways for high-performing employees.

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Established Global Organisation: Join a respected global manufacturer with a strong presence across Australia and international markets.

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Convenient Western Sydney Location: Enjoy onsite parking and easy access to our St Marys office.

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About the Role

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As a Technical Inside Sales Representative, you will play a key role supporting customers, managing quotations, maintaining technical documentation, following up opportunities, and coordinating orders from enquiry through to delivery.

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This is a fast-paced role suited to someone who is organised, customer-focused, enjoys solving problems, and can effectively manage multiple priorities.

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Key Responsibilities:

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• Prepare MRO and Technical quotations accurately and in a timely manner.
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• Review customer specifications, datasheets, and technical requirements.
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• Process customer orders and support order management activities.
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• Maintain opportunities, quotations, and customer interactions within Salesforce.
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• Update and manage Salesforce Quote Dashboards and sales pipeline information.
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• Proactively follow up quotations and opportunities with customers.
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• Build and maintain strong customer relationships through regular communication and meetings.
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• Assist with technical documentation, tender submissions, and customer correspondence.
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• Coordinate with supply chain, operations, engineering, and vendors to obtain pricing and delivery information.
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• Manage order changes, expedites, and customer requests.
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• Support export customers with documentation and order-related enquiries.
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• Maintain accurate records within ERP and CRM systems.
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• Assist with sales forecasting and reporting activities.
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• Ensure customer requirements are met while delivering exceptional service.
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What We're Looking For:

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• Previous experience in Inside Sales, Customer Service, Estimating, Sales Support, Project Coordination, or a similar role.
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• Strong communication and relationship-building skills.
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• Proficiency in Microsoft Office (including Excel, Outlook, Word).
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• Strong organisational and time management skills.
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• Ability to manage multiple tasks and changing priorities.
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• Strong attention to detail and customer-focused attitude.
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• Ability to work effectively both independently and within a team environment.
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Highly Regarded

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Experience in valves, pumps, pipe and fittings, hydraulics, instrumentation, mining, water, manufacturing, industrial equipment, or related industries.

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Mechanical trade, fitter, machinist, plumber, electrician, production, workshop, or technical background.

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Experience working with Salesforce, CRM systems, or ERP systems such as QAD.

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Experience preparing quotations or supporting technical sales activities.

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This Role Would Suit

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An experienced tradesperson looking to transition into an office-based technical sales career.

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An Inside Sales or Customer Service professional looking for their next challenge.

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Someone with industrial product knowledge who enjoys working with customers and solving problems.

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A highly organised individual who thrives in a fast-paced environment and enjoys being part of a successful team.

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Crane Company is an Equal Opportunity Employer.

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Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, age, disability, military status, national origin, or any other characteristic protected under federal, state or applicable law.

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Technical Inside Sales Representative • Sydney, NSW, AU