APS 3 Participant Officer - Multiple WA Locations - 12 month contracts

Job Description

Talent International is recruiting APS3 Participant Support Officers on behalf of a Federal Government client across multiple metropolitan and regional locations.

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You will be a key first point of contact for participants and stakeholders, providing clear, respectful and practical support while also assisting local teams with administration and service delivery activities.

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Key Responsibilities

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• Manage and resolve participant matters in line with relevant legislation, policy and procedures.
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• Provide front reception support and assist participants using self-service kiosks and online services.
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• Respond to participant and stakeholder enquiries in person, by phone, email and SMS.
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• Provide information and referrals to appropriate government or community services.
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• Manage shared team inboxes, appointments and telephone enquiries.
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• Coordinate accessible appointments and meeting facilities.
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• Perform data entry and complete required follow-up actions.
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• Receive and record complaints, feedback and participant information accurately.
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• Support service delivery teams with operational and administrative tasks.
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• Maintain confidentiality, accuracy and professional standards at all times.
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Skills & Experience

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• Strong written and verbal communication skills with an empathetic customer service style.
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• Ability to manage multiple tasks, priorities and administrative workflows efficiently.
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• Good problem-solving skills and ability to identify practical solutions.
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• Confidence working with participants, families, colleagues and external stakeholders.
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• High attention to detail and accuracy in documentation and data entry.
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• Ability to work within policies, procedures and structured government processes.
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• Competence with Microsoft Office and computer-based business systems.
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• Ability to work effectively as part of a team and contribute to a positive workplace culture.
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• Knowledge of disability services or the NDIS environment will be highly regarded.
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Working Environment

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• Open office and hot-desk environment
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• Regular computer and telephone-based work
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• Periods of sitting at a counter or desk
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• Occasional work-from-home arrangements may apply
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• Assistance animals may be present in the workplace
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Locations

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• Karratha, WA
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• Joondalup, WA
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• Kununurra, WA
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• Carnarvon, WA
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• South Hedland, WA
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For further information please contact Kelly Williams on 0409 005 286.