Platform Manager

Job Description

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• Own platform strategy and delivery for a defined digital product portfolio
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• Drive platform reliability, scalability and security to enable faster, safer delivery outcomes
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• Full‐time and permanent position based at our new Product Innovation Centre in Adelaide
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As a Platform Manager, you will be responsible for shaping and delivering the product strategy and roadmap for an enterprise integration platform that underpins Qantas' digital, operational and customer‐facing experiences. You will balance customer needs, commercial priorities and operational resilience to enable seamless journeys, real‐time decision making and trusted outcomes at scale, strengthening both customer experience and the Qantas brand.

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Working closely with senior leaders, an engineering team of six, and cross‐functional partners, you will identify opportunities, prioritise initiatives and guide investment decisions across a shared platform with multiple consumers. You will ensure products are delivered effectively across their lifecycle, from discovery through to optimisation, while managing complex trade‐offs that impact time to market, platform sustainability and customer outcomes.

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This role plays a key part in advancing modern product management practices at Qantas, embedding agile ways of working, human‐centred design and a strong safety and security mindset across the organisation, ensuring integration platforms remain reliable, scalable and fit for the future.

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You'll have

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• Proven experience managing enterprise technology platforms, systems or digital products within complex environments.
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• A strong platform-as-a-product mindset, with the ability to define value propositions, establish service boundaries and create scalable, reusable capabilities.
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• Demonstrated experience owning and prioritising platform backlogs, balancing competing business priorities, technical health and operational requirements.
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• Strong judgement and decision‐making skills, with the ability to navigate trade‐offs between delivery outcomes, platform stability, technical debt and security risk.
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• Experience establishing and governing platform standards, guardrails and extension patterns that support long‐term scalability and maintainability.
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• Strong knowledge of platform reliability, service performance, lifecycle management and operational excellence, including upgrades, releases and technical debt remediation.
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• Experience embedding security controls, access management and compliance requirements into platform operations and governance practices.
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• Excellent stakeholder engagement and influencing skills, with the ability to build trusted relationships across Product, Engineering, Architecture and business teams.
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• Experience managing third‐party vendors and service providers, including SLA management, performance monitoring and continuous service improvement.
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• Confidence applying AI‐assisted tooling to lift delivery efficiency for yourself and your team, without compromising platform rigour or security standards.
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• Experience working with a major airline Passenger Service System (PSS) - its API surface, booking/inventory model, or integration patterns - is highly regarded but not essential.
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Why Qantas?

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At Qantas, your career can take you further than you imagined. You'll join a team where creativity and passion drives success. Together we dream big and deliver even bigger.

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You'll find diverse opportunities to grow, personally and professionally. From day one, you'll be supported with hands‐on training, coaching, and formal learning programs designed to help you excel. Your development is our priority because we know that when you thrive, so do our customers.

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The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

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• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
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• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
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• We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
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• We'll support your wellbeing: Whether it's learning to better support your own and others' mental health, our interactive wellbeing app or your very own tailored nutrition plan.
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Applications close on 5th October

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Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you'll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.