Process Analyst

Country Fire Authority (CFA) – Burwood East VIC

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.

Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.

We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.

To learn more about who we are and the work we do, visit our About Us page.

About the Role

Are you passionate about creating smarter ways of working and enjoy collaborating across teams to make meaningful change? This fixed term vacancy offers an exciting opportunity to make a real impact.

Reporting to the Senior Business Partner Process Improvement, the Process Analyst plays a key role in driving process excellence across the organisation. This role supports our enterprise-wide approach to process management and continuous improvement, working closely with stakeholders from across the business.

By mapping current processes, identifying opportunities for improvement and promoting best practice you will help to streamline workflows and uncover efficiency gains. Your work will ensure our processes are optimised, scalable and aligned with the organisation's broader strategic goals.

About You

The person we are looking for will have demonstrated experience in business process mapping and improvement, with a strong understanding of methodologies such as Lean, Six Sigma or BPMN. Experience with cross-functional process mapping is essential and familiarity with Nintex Process Manager (Promapp) will be highly regarded.

You'll have a sharp analytical mindset, with the ability to uncover insights, identify pain points and develop practical improvement opportunities. You'll be an excellent communicator and facilitator, confident in engaging stakeholders at all levels and leading workshops or training sessions both in-person and via Teams.

Strong influencing, negotiation, and critical thinking skills will help you thrive in this role. Experience in process automation or workflow development, as well as knowledge of management systems and compliance frameworks, would be a valuable bonus.

Why choose CFA

• Meaningful Purpose: Your contribution truly makes a difference
• Work-Life Balance: Paid parental leave, generous leave provisions
• Growth Opportunities: Learning and development
• Flexibility: Hybrid work options with flexible work arrangements
• Discounts: Emergency Memberlink discounts on various services
• Wellbeing Focus: Healthy for Life programs, flu vaccinations
• Member Assistance Program: Access support across 8 service pathways

Pre-employment Checks

Offers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.

CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.

What to expect from our recruitment process

If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email ***********@cfa.vic.gov.au

The Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014.You can view our Privacy Statement here. For access and correction of the information we have collected, contact ***********@cfa.vic.gov.au

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