Field Service Technician

Join IMO Car Wash Australasia as a Field Service Technician. This is a unique opportunity to combine top-tier specialist skills with hands-on experience making a genuine difference.

IMO Car Wash Australasia Pty Ltd (ABN: 12 118 962 548) is seeking a reliable, knowledgeable and detail-focused Field Service Technician to join our busy operations located in Sydney.

Benefits:

• Competitive salary package ($79,000 - $85,000 plus super)
• Stable full-time position in a supportive, inclusive firm
• Opportunity to apply specialist skills in a meaningful role
• Long-term career growth potential within a professional team environment

Main Duties & Responsibilities
The Field Service Technician will be responsible for leading and optimising the traditional nut roasting process within our production environment. Key duties include:

• New site installations, including:
• Unpacking, documenting, reconciling equipment supplied for new IMOA site installations
• Installation and Commissioning of new site installations
• Reporting and Documentation
• Accurate and timely completion of site service reports, downtime reports
  PPM activity, stock reports, timesheets for job allocation
• Supporting the Regional Manager in updating engineering manuals as necessary.
• Maintain the equipment in as-new condition and working order, working in a small team seeking to continuously improve wash quality and innovate the engineering programmed for sites (including software updates).
• Estimating the materials, cleaning products, water quantities, equipment, and machinery required to establish and operate an efficient, fully equipped car wash facility.
• Service and Maintenance, including:
• Ensure the conveyors are available a minimum of 99.5% of the time the business is open
• Assisting Senior Engineer in the design of mechanical equipment and plant
• Ensure that Operators are trained to manage the majority of simple maintenance activity and break-down, but understand their boundaries.
• Provide second-level phone support to Operators and build a trusted relationship
• Complete Preventative Planned Maintenance (‘PPM’) work on a timely basis.
• Refurbishment of replaced parts as required
• Estimating material costs and quantities, and machine requirements, this information to be communicated to the Managing Director for approval
• Performing and directing field and laboratory tests, namely chemical dilution and effectiveness
• Maintain an accurate work-in-progress sheet for open issues and resolve on a timely basis, managing expectations of operators, co-ordinating with and training third party contractors, suppliers and service providers as required.
• Undertaking such other duties as maybe assigned to by the Managing Director from time to time.

Experience

• Minimum 3 professional experience in a Field Service Technician occupation or an occupation highly related to Field Service Technician
• Proven capability in leading technical operations within a food manufacturing environment

Skills

• Deep technical knowledge of machinery
• High mechanical aptitude with ability to diagnose equipment performance issues
• Strong ability to analyse data
• Ability to coach and train operational staff in addition to supervising their maintenance of machinery
• Excellent communication, organisation, and problem-solving skills
• Flexible, proactive, and able to perform under tight deadlines

About the Company
IMO Car Wash is headquartered in Artarmon, New South Wales and runs a network of attended, conveyor-based automatic car washes across New South Wales, Victoria, Queensland and Western Australia.

The company’s services include a hand pre-wash, wheel cleaning, automated tunnel wash and optional add-ons such as wax, foam and detailing.